Teller Associate - Naperville

ADP, Inc.; Naperville (IL); On-site; USD 25,000 - 26,000; Full time

Job summary

DuPage Credit Union in Naperville, IL is seeking a full-time Teller to support the branch with daily transactions and member service. The role emphasizes building relationships and offering financial solutions to help members achieve their goals.

The position requires a high school diploma and at least six months in cash handling or customer service. Expect a 40-hour work week with Monday–Saturday hours and opportunities to use digital banking tools.

Qualifications

• High school diploma or equivalent.
• Minimum six months of cash handling, retail, customer service, or financial services experience.
• Ability to build relationships and identify opportunities to connect members with products and services.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work in a public-facing branch and use technology and digital banking tools.
• Teamwork and adaptability in a collaborative, relationship-focused branch environment.

Responsibilities

• Build and strengthen Member relationships through personalized service, proactive follow-up, and consultative financial conversations.
• Identify Member needs and recommend financial products and services that support financial goals and deepen Member relationships.
• Perform cash and non-cash transactions accurately while adhering to credit union procedures, regulatory requirements, and audit standards.
• Support account servicing and consumer lending activities, including loan applications, disbursements, and digital banking support.
• Collaborate effectively with branch team members and internal departments to resolve Member concerns, support operational success, and deliver exceptional Member experience.

Skills

Cash handling

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Digital banking tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Naperville, IL, US

Salary Range: $18.00 To $19.50 Hourly

DuPage Credit Union has an immediate, full-time opening for a Teller at our Naperville Branch.

For over 70 years, DuPage Credit Union has been a trusted financial resource for members and the local community. We support members through life’s big and small moments by listening to their needs and working collaboratively to deliver the right financial solutions.

Our branch teams are relationship-focused, collaborative, and committed to creating exceptional Member experiences. We take a personalized approach to service by building meaningful connections, understanding Member goals, and providing recommendations that support long-term financial wellness.

Position Overview

Our Tellers builds and strengthen Member relationships through personalized service, proactive follow-up, and consultative financial conversations. This role supports everyday banking needs, processes transactions accurately, and identifies opportunities to recommend products and services that support Members’ financial goals while contributing to overall branch success.

Key Responsibilities

• Build and strengthen Member relationships through personalized service, proactive follow-up, and consultative financial conversations.
• Identify Member needs and recommend financial products and services that support financial goals and deepen Member relationships.
• Perform cash and non-cash transactions accurately while adhering to credit union procedures, regulatory requirements, and audit standards.
• Support account servicing and consumer lending activities, including loan applications, disbursements, and digital banking support.
• Collaborate effectively with branch team members and internal departments to resolve Member concerns, support operational success, and deliver exceptional Member experience.

Qualifications

High school diploma or equivalent required.

Minimum six months of cash handling, retail, customer service, or financial services experience preferred.

Demonstrated commitment to delivering exceptional Member experiences through relationship-building, personalized service, and identifying opportunities to connect Members with products and services that meet their financial needs.

Strong communication, problem-solving, and interpersonal skills, with the ability to create welcoming and positive Member interactions while confidently using technology and digital banking tools.

Demonstrated teamwork, accountability, adaptability, and willingness to learn and grow in a collaborative, relationship-focused branch environment.

Work is performed in a public-facing branch environment with frequent Member interaction throughout the workday. The position requires extended periods of standing at the teller line, intermittent walking throughout the branch, and regular use of computers and telephones. Seating is available behind the teller line as operationally appropriate. Responsibilities may include occasional lifting, moving, or positioning of equipment, coin, supplies, and routine document handling. The role requires the ability to lift and carry items weighing up to 50 pounds on an occasional basis. Reasonable accommodation is available for qualified individuals with disabilities in accordance with the ADA and applicable laws.

Work Schedule

40-hour work week
Monday–Saturday, business hours

Our Values

At DuPage Credit Union, we are driven by our vision and values, which shape our culture and guide everything we do. These values reflect what we stand for and how we operate: Integrity. Innovation. Collaboration. Excellence. Empowerment.

By making these values central to all that we do, we can realize our vision of being a financial institution Where Financial Futures Thrive.

Equal Employment Opportunity Statement

DuPage Credit Union is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

DuPage Credit Union also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.