Teller (73571)

SouthEast Bank; Knoxville (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

SouthEast Bank in Knoxville is seeking a courteous teller to be the first contact for customers. You will handle transactions, answer questions, and refer needs to the appropriate departments.

The role requires strong customer service, accuracy, and the ability to work in a fast-paced environment. High school diploma or equivalent and cash handling experience are preferred.

The position offers opportunities for growth within branch networks and exposure to retail banking products.

Qualifications

• Excellent customer service skills.
• Ability to operate an on-line teller terminal and standard office equipment.
• Knowledge of bank deposit products and policies.
• Cash handling or sales experience preferred.
• Prior customer service experience preferred.

Responsibilities

• Deliver exceptional customer service.
• Complete customer transactions according to guidelines.
• Identify referral opportunities and make appropriate referrals.
• Support branch relationships with internal partners.
• Ensure compliance with internal controls and policies.
• Pursue ongoing education of bank products and regulations.
• Ensure all transactions comply with regulations.
• Perform other duties as assigned.
• Work in a fast-paced environment and multitask.

Skills

Customer service

Cash handling

Attention to detail

Online teller terminal

Bank deposit knowledge

Education

High school diploma or equivalent

Job description

Basic Function

As a SouthEast Bank teller you will be the first contact to our valued customers. Tellers provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by providing prompt, efficient and accurate service interactions. Tellers are required to represent the Bank in a courteous, professional manner, and be alert to customer needs while also referring them to appropriate departments in the Bank when those needs are identified.

Essential Functions

• Deliver exceptional customer service
• Complete customer transactions according to established guidelines
• Identify referral opportunities and make appropriate referrals
• Contribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc.
• Ensure compliance with internal controls, operations procedures and risk management policies
• Pursue on-going education of SouthEast Bank products, service, other lines of business, and federal regulations.
• Ensure that all business transactions and practices in the individual’s span of control comply with all regulations.
• Carry out other duties as requested or assigned
• Work in a fast-paced environment, under pressure while multitasking
• Follow all Bank policies and procedures.

Qualifications

SKILLS AND KNOWLEDGE:

• Ability to operate on-line teller terminal and other standard office equipment.
• Successful completion of teller training and any other compliance training deemed necessary by the Bank.
• Excellent customer service skills.
• In-depth knowledge of all Bank deposit products and policies
• Attention to detail

Working Conditions

• Sitting for long periods of time; standing and walking periodically.
• Lift 10-20lbs periodically.
• May work a rotating schedule, which may include Saturdays.

Requirements

• High school diploma or equivalent, required.
• Cash handling or sales experience, preferred.
• Prior Customer Service experience, preferred.