Teller

Comerica Bank; Westland (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Teller to join their Retail Banking Center. This role is pivotal in ensuring accuracy and efficiency in transaction processing while delivering exceptional customer service. As a Teller, you'll engage with customers, promote digital solutions, and adhere to operational standards. With opportunities for career growth and a comprehensive benefits package, this position is perfect for those looking to make a meaningful impact in the banking sector. Join a team that values diversity and offers a supportive environment for professional development.

Benefits

Career Growth

Incentive Program

Paid Time Off (PTO)

Health, Dental, Vision Insurance

401k Match

Tuition Assistance Program

Employee Stock Purchase Plan

Qualifications

• 6 months retail or financial sales experience or 2 years military service.
• At least 1 year of customer service experience.

Responsibilities

• Provide exceptional customer service and resolve issues.
• Ensure compliance with laws and company policies.
• Enhance collaboration within the Banking Center.

Skills

Customer Service

Transaction Processing

Cash Handling

Computer Systems

Data Entry

Education

High School Diploma

1 Year of College

Job description

What We Can Offer You:

• Career Growth — promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full-Time/Part-Time employees
• Health, Dental, Vision insurance
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full-Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family-Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

Position Overview:

The Teller contributes to the success of a Retail Banking Center by ensuring accuracy and efficiency in transaction processing, delivering excellent customer service, and maintaining operational discipline. The role requires occasional evening and Saturday hours, with potential work at different banking center locations based on staffing needs.

Responsibilities:

Customer Experience:

• Introduce and refer customers to the platform during routine interactions
• Provide exceptional customer service, resolve issues, handle inquiries, and perform routine requests
• Complete Comerica's Teller Training Program
• Follow all policies, procedures, and security measures
• Document transactions electronically, reconcile at shift end, and maintain confidentiality
• Manage customer complaints effectively

Marketing Activities:

• Complete daily planning activities
• Act as a digital ambassador to promote digital solutions
• Engage customers by introducing products/services and following up

Operational Risk:

• Ensure compliance with laws, regulations, and company policies
• Complete required compliance training
• Follow risk assessment and compliance standards
• Control and mitigate losses

Partnership:

• Enhance collaboration within the Banking Center
• Identify opportunities to add value through partnerships

Qualifications:

• Minimum 6 months retail or financial sales experience, or 2 years military service, or 1 year of college
• At least 1 year of customer service experience
• Experience with computer systems, data entry, or internet search
• Preferred: Cash handling experience and proficiency with computer systems

Work Details:

Category A - 100% in-office; Hours: 8:30 am - 5:30 pm, Monday-Friday; Salary: To be determined based on experience.

About Comerica:

We invest in our employees through comprehensive Total Rewards, including health benefits, retirement plans, paid time off, and more. We conduct background checks and require NMLS certification where applicable. Comerica is committed to diversity and equal opportunity employment.