Teller

First Horizon Bank; West Monroe (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

First Horizon Bank in West Monroe, LA is seeking a reliable Teller to handle daily cash transactions, balance drawers, and maintain accurate records while following audit and security policies.

You will greet customers, process deposits and withdrawals, support ATM operations, and identify cross-sell opportunities to help clients access bank products and services. A high school diploma or GED is required, with cash handling experience preferred.

Qualifications

• High school diploma or GED required, cash handling or teller experience preferred.
• Ability to follow audit and security procedures.
• Strong customer service and sales skills.

Responsibilities

• Handle a cash drawer and follow audit/security policies.
• Process deposits, withdrawals, transfers and loan payments.
• Process miscellaneous transactions (bonds, coupons, money orders).
• Assist in balancing and processing ATM transactions.
• Assist with vault responsibilities and night depository tasks.
• Ensure compliance with bank policies and risk management.

Skills

Cash handling

Customer service

Cross-selling

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job-related duties as assigned

Supervisory Responsibilities

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience

Computer And Office Equipment Skills

• Microsoft Office Suite
• In addition, 10-key calculator; coin counter