Teller

The Friendship State Bank; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The Friendship State Bank is seeking a Teller to provide efficient service to customers, process deposits and withdrawals, verify cash, and refer customers to the appropriate departments for complex needs.

The role requires accuracy, the ability to handle cash confidently, knowledge of bank products, and compliance with banking regulations. Training and physical requirements are listed in the description.

Qualifications

• High school diploma or GED required.
• Cash handling or sales experience preferred.
• Prior Customer Service experience.
• Ability to manage cash accurately and follow banking procedures.

Responsibilities

• Provide service to bank customers by processing transactions and referring to appropriate departments.
• Receive deposits, verify cash and endorsements, issue receipts, and ensure funds availability per regulations.
• Process withdrawals and verify endorsements and identification.
• Cross-sell bank products and services to customers.
• Open and close accounts as requested, balance drawer daily, and manage cash limits.
• Refer customers to proper department for issues beyond teller scope.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Regulatory compliance

Education

High school diploma or GED

Tools

Cash counting equipment

Job description

Summary: Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.

Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.

Process withdrawals.

Verify endorsement, receive proper identification, and ensure validity.

Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

Cross-sell bank products and services.

Refer customers to the proper department for issues that cannot be resolved at the teller line.

Count and roll loose coins.

Accept loan payments: verify payment amount and issue receipts.

Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

Ensure teller station is properly supplied.

Open and close accounts when requested in compliance with regulation.

Balance drawer daily, including periodic batching of cashed checks.

Process cash advances, redeem U.S. Savings Bonds.

Follow all bank policies and procedures.

Other duties as assigned by management

Cross-training for other positions

Knowledge, Skills, and Abilities:

• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
• Mathematical skills
• In-depth knowledge of all bank deposit products and policies
• Basic knowledge of bank loan, trust, and investment center products
• Ability to work in a fast-paced environment
• Ability to work well under pressure
• Ability to cross sell- in store branches
• High degree of accuracy
• Organizational skills
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.

Training and Experience:

• High school diploma or GED required
• Cash handling or sales experience preferred.
• Prior Customer Service experience.

Conditions of Employment:

• Must be able to travel to branches as needed
• Must pass background check.

NOTE:Friendship State Bank reserves the right to modify, interpret, or apply this job description, as it desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.

Summary of Physical, Sensory, and Needed to Perform Essential Job Duties

Job Title: Teller

A. Physical Requirements

• 1. Lifting: Up to 20 pounds.
• 2. Carrying: Up to 20 pounds.
• 3. Pushing/Pulling: Up to 20 pounds.
• 4. Use of Equipment:
• 5. Sitting: Frequently
• 6. Standing: Frequently
• 7. Walking: Frequently
• 8. Bending: Occasionally
• 9. Stooping: Not At All
• 11. Climbing: Not At All
• 12. Reaching Above Head: Occasionally
• 13. Grasping (one hand): Frequently
• 14. Grasping (both hands): Occasionally
• 15. Fine Manipulating: Not At All
• 1. Exposed to Marked Changes in Temperature: Not At All
• 3. Exposure to Dust, Fumes, Odors, Water, Etc.: Not At All
• 4. Exposure to Biological, Mechanical, Electrical, and/or Chemical Hazards: Not At All