Teller

Westamerica-Bank; Healdsburg (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Westamerica-Bank in Healdsburg, CA is seeking a customer-focused Teller to provide quality service, promote bank products, and support daily branch operations. You will perform transactions accurately, cross-sell appropriate services, adhere to policies, and participate in promotional initiatives while maintaining compliance and strong teamwork.

Previous cash handling experience is helpful; the position requires reliability, attention to detail, and ability to work closely with customers and

Qualifications

• Good customer relations and basic math skills required.

Responsibilities

• Deliver 5 points of service to external customers; adhere to standards and policies.
• Promote sales of bank services and meet referral goals.
• Meet established teller standards for accuracy and compliance; follow security procedures.
• Follow daily operational tasks under supervision and support branch operations.
• Complete regulatory tutorials and respond correctly during audits.

Skills

Customer service

Communication

Basic math

Job description

Description

JOB SUMMARY

Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.

ESSENTIAL FUNCTIONS

Customer Service

• Deliver 5 points of service to external customers. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
• Adhere to QIS standards.
• Actively contributes to team success through clear, effective communication with co-workers

Sales Referrals

• Promote sales of bank’s services. Meet goal of $110/FTE per month on average.
• Cross sell appropriate products and services to clients and prospects.
• Contributes to Key Initiatives.

Teller Standards and Work Habits

• Meet established standards for accuracy and compliance, while adhering to policies and procedures.
• Un-located cash differences, operating losses, and BSA errors (see attached Teller Standards) to be within established limits.
• Adhere to Control Consciousness policies and procedures.
• Follow branch security procedures in opening, closing, and branch operations.
• Under the direction of the CSM, provides support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
• Meet attendance guidelines.

Sound Decision Making

• Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service.
• Responds well to constructive feedback and works to correct any noted concerns
• Takes personal responsibility for quality and quantity of work.

Compliance Responsibilities

• Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
• Answer regulatory questions correctly during Audit/Branch Review.

PROMOTIONAL GUIDELINES

• Must be in current position for six months.
• Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.
• Must not have been on counseling for same six-month period.
• Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.
• CSM may require additional training/classes based upon specific branch need.

Work Environment

The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

EQUIPMENT USED TO PERFORM FUNCTIONS

10-key machine, Microsoft based computers, fax, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.

DECISION MAKING

• Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.
• Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.

SUPERVISORY RESPONSIBILITY

Directly Supervised: -0-

Supervised by Subordinates: -0-

FINANCIAL IMPACT

Inaccurate transactions will impact branch’s cash balances, decrease teller incentive payouts and may result in customers feeling discontent toward the bank.

Requirements

MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS

Good customer relations and basic math skills required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

MENTAL DEMANDS

• Accurately count and dispense funds to customer.
• Recognize opportunities to cross-sell products.
• Respond positively to challenging customers.
• Maintain established service standards.

EOE

EOE