Teller

Community Bank, N.A.; Town of Waterloo (NY); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

401(k) with a generous match

Pension plan

Tuition reimbursement

Paid holidays

Job summary

Community Bank, N.A. in the Town of Waterloo is looking for a Teller to deliver exceptional customer service and handle financial transactions in a professional manner. Candidates must possess a high school diploma or GED and have strong interpersonal skills.

The role requires active listening to identify customer needs and provide appropriate referrals. The position offers flexible hours, competitive compensation, and comprehensive benefits including paid holidays and insurance.

Qualifications

• Must be at least 18 years old.
• Prior customer service experience preferred.

Responsibilities

• Provide quality customer service while handling financial transactions.
• Listen actively and refer customers to appropriate bank products.
• Maintain cash drawer and prepare daily balancing.
• Adhere to policies and complete training.
• Travel to branches as needed.

Skills

Basic math skills

Computer skills

Documentation skills

Interpersonal skills

Communication skills

Clear thinking

Education

High School Diploma or GED

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

A Teller is responsible to create and deliver a positive customer experience while conducting financial transactions. This position requires an individual with a positive attitude, who is a team player, and who is able to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative. A Teller must be able to adapt well to the changing workplace environment such as customer service complaints; maintain the security of customer information; prioritize items of significance; and maintain responsibility for assigned cash drawer.

• Provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude.
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines.
• Understand direction and adhere to established policies and procedures.
• Perform other related duties as assigned or directed.
• Maintain proficiency in relevant laws and regulations, adhere to policies, procedures, and internal controls, and complete all training requirements in a timely manner.
• Travel to other branches in the area as needed to provide support and ensure proper staffing levels.

Qualifications

Education, Training and Requirements

• High School Diploma or GED.
• All applicants must be 18 years of age or older.
• Travel is required to surrounding branches as needed.

Skills

• Basic math and computer skills.
• Documentation skills with attention to detail.
• Professional and friendly interpersonal and communication skills.
• Clear thinking and ability to stay focused.
• Consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility.

Experience

• Prior customer service skills preferred.

Other Job Information

Hours: 20 hours per week.

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including 11 paid holidays, paid vacation, medical, vision & dental insurance, 401(k) with generous match, pension, tuition reimbursement, banking discounts, and more.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk, or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to focus.

The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.