Teller

Golden Route Operations, LLC; Springfield (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Golden Route Operations, LLC in Springfield, MO, seeks a Teller to serve as a primary contact for customers, handling transactions and providing product information. The role focuses on accuracy, compliance, and friendly service.

The Springfield Teller will support cash handling, deposits and withdrawals, and referrals to other lines of business, while maintaining professional appearance and customer focus.

Qualifications

• Acquire and apply working knowledge of bank products and services; follow Bank Code of Conduct and regulations with integrity.
• Possess strong mathematical skills.
• Read and write well enough to communicate in both oral and written form.
• Remain flexible to withstand unpredictable changes to workflow and schedules.
• Interact and communicate effectively with various types of external and internal customers.
• Maintain a customer-focused, friendly and polite attitude while remaining calm and professional.
• Present a conservative, neat and professional appearance in dress and action.
• Stand at teller station and lift/carry up to 50 lbs as needed.

Responsibilities

• Process in person retail and commercial customer transactions.
• Process transactions and tasks accurately and in a timely manner.
• Remain compliant with regulations and bank security program requirements.
• Promotes the bank and is able to explain all types of products/services.
• Contribute to the fulfillment of department and company objectives and goals.
• Show the ability to solve problems creatively.
• Willing to perform other job duties as assigned or required.

Skills

Mathematical skills

Customer service

Communication

Problem solving

Tools

Basic computer skills

Job description

• Location 3550 S National,Suite 100,Springfield, MO, 65804,United States
• Job Category Finance, Customer Service
• Employee Type Full Time - Non-Exempt

Contact information

• Name HR Team
• Phone [phone]

Description

• Process in person retail & commercial customer transactions
• Process transactions and tasks accurately & in a timely manner
• Remains compliant with regulations and bank security program requirements
• Promotes the bank & is able to explain all types of products/services
• Contribute to the fulfillment of department and company objectives and goals
• Is able to solve problems creatively
• Is willing to perform other job duties as assigned or required

Requirements

• CanacquireandapplyaworkingknowledgeofbankproductsandservicesFollowBank Code ofConduct and other related policiesand regulations,maintaining integrity, honesty and utmost ethical standards at all times
• Possess strong mathematical skills
• CanreadandwritewellenoughtocommunicateinbothoralandwrittenformPossessbasic computer skills
• Remain flexible to withstand unpredictable changes to workflow and schedules
• Interact andcommunicateeffectivelywith varioustypesof externalandinternal customers Displayabilitytoberesourceful,toactindependentlyandtorecognizeunusualsituationsin which higher intervention may be necessary
• Maintainacustomer-focused,helpful,friendlyandpoliteattitudewhileremainingcalmand professional in a variety of circumstances
• Present a conservative, neat and professional appearance in dress and action
• Standattellerstationwhileinteractingwithcustomersandworkingatcomputerterminalfor extendedperiodsoftime,Liftandcarryupto50lbs(tellerdrawer,cashbags,supplies)Move round within office and between banking center locations.

Summary

The Springfield Teller serves as a single point of contact for customers.Multi-faceted responsibilities range fromminimalcashhandlingandbasictransactionstoproductand serviceknowledge, andreferralsto other lines of business.Primary skills include critical thinking skills, relationship building, customer service,andexpertreferralskills.Otherresponsibilitiesmaybeadded,suchasloansupport;expertise in deposit account functions, compliance support; and/or other backroom support functions if permissible such as internal audit; risk management areas.