Teller

IH Mississippi Valley Credit Union; Silvis (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Training programs

Competitive compensation

401(k) with company match

Job summary

IH Mississippi Valley Credit Union in Silvis, IL is seeking a friendly Teller to serve members with accurate financial transactions and personalized solutions.

You will process deposits, withdrawals, loan payments, check cashing, and educate members on available products, while maintaining cash handling accuracy and a welcoming branch experience.

This role may require occasional travel to assist other branches; the team emphasizes service, integrity and community involvement.

Qualifications

• High school diploma or equivalent; finance/business coursework is a plus.
• Experience in customer support and problem solving is preferred.
• Strong integrity and commitment to superior member service.

Responsibilities

• Actively listen to members' needs to identify solutions including deposits, loans, and cards.
• Process deposits, withdrawals, transfers, loan payments and check cashing accurately.
• Respond to inquiries on account operation, services access, discrepancies, balancing, and feature adjustments.
• Follow cash handling, dual control, and daily work documentation; balance cash drawer daily.
• Salary/pay range for Teller is $15.00-$16.00/hour with factors for experience and education.

Skills

Active listening

Relationship building

Customer service

Cash handling

Attention to detail

Education

High School Diploma

Finance coursework

Job description

Join Our Team as a Teller at IHMVCU!

IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals and promoting continual growth. We are seeking a member-focused Teller with a passion for building lasting relationships and enhancing member satisfaction to join our team. We value strong interpersonal skills and welcome candidates of all professional backgrounds. If you excel at connecting with people and providing superior service, your experience will be a great match, even if you're new to the financial services industry.

As a Teller, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions to member needs. This position is based at our Silvis, Illinois location, however regional travel to assist other branch locations may occasionally be required.

Education and Experience:

• High School Diploma or equivalent, additional education in finance, business or related field is a plus.
• Relative experience in customer support, problem solving and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with genuine desire to help others.
• Ability to build rapport quickly, actively listen and develop strong member relationships.
• Strong attention to detail skills and commitment to accuracy.
• Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.

What are some of the day-to-day responsibilities of a Teller?

• Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
• Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
• Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
• Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily.
• The pay range for this position is $15.00-$16.00/hour. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications and internal pay equity.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. IHMVCU provides a healthy balance of benefits including resources and support:

• Outstanding training; We are committed to learning new skills and growing personally & professionally
• Competitive compensation
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

We look forward to welcoming a new team member who shares our dedication to service and community. Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting Demands: Up to 50 lbs.
• Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.