Teller

IH Mississippi Valley Credit Union; Galesburg (IL); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

401(k) with company match

Paid time off with paid holidays

Education reimbursement

Health insurance including dental and vision

Job summary

IH Mississippi Valley Credit Union is seeking a member-focused Teller in Galesburg, Illinois, dedicated to supporting member financial well-being by providing superior service and building lasting relationships.

Responsibilities include handling financial transactions, responding to member inquiries, and ensuring accuracy in all operations. The position offers competitive compensation, 401(k) with company match, health insurance, and additional benefits such as education and fitness reimbursements.

Qualifications

• High level of integrity with exceptional member service skills.
• Ability to build rapport and actively listen.
• Flexibility to support various member needs.

Responsibilities

• Listen to members to assess and educate on needs.
• Process transactions accurately.
• Respond to inquiries regarding accounts and services.
• Follow cash handling and documentation procedures.

Skills

Interpersonal skills

Problem solving

Attention to detail

Customer service

Teamwork

Education

High School Diploma or equivalent

Additional education in finance or business

Job description

Join Our Team as a Teller at IHMVCU!

IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals and promoting continual growth. We are seeking a member-focused Teller with a passion for building lasting relationships and enhancing member satisfaction to join our team. We value strong interpersonal skills and welcome candidates of all professional backgrounds. If you excel at connecting with people and providing superior service, your experience will be a great match, even if you're new to the financial services industry.

As a Teller, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions to member needs. This position is based at our Galesburg, Illinois location; however regional travel to assist other branch locations may occasionally be required.

Education and Experience

• High School Diploma or equivalent, additional education in finance, business or related field is a plus.
• Relative experience in customer support, problem solving and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with genuine desire to help others.
• Ability to build rapport quickly, actively listen and develop strong member relationships.
• Strong attention to detail skills and commitment to accuracy.
• Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.

What are some of the day-to-day responsibilities of a Teller?

• Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
• Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
• Respond to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
• Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily.
• The pay range for this position is $15.00-$16.00/hour. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications and internal pay equity.

Benefits

• Outstanding training; We are committed to learning new skills and growing personally & professionally
• Competitive compensation
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

Physical Requirements

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting demands: Up to 50 lbs.
• Visual demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.