Teller

EUCCU (Eastern Utah Community Credit Union); Price (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K

PTO and Holiday pay

Job summary

EUCCU (Eastern Utah Community Credit Union) is hiring a customer service-oriented Teller to accurately process financial transactions in the lobby, drive-thru, or by phone.

You will balance cash drawers, resolve customer inquiries, issue travelers checks and money orders, and handle loan payments and deposits while adhering to bank policies.

Qualifications

• High school degree or GED required.
• Strong customer service and cash handling skills.
• Ability to follow bank policies and procedures.

Responsibilities

• Process cash transactions for checking, savings and borrowing customers accurately.
• Balance cash drawer daily and report outages.
• Research and resolve customer and internal inquiries.
• Issue Traveler's Checks and money orders; process bond redemptions.
• Receive loan payments and deposits; verify amounts and assist customers.
• Support other departments and branches as needed.
• Comply with bank policies and applicable laws.

Skills

Cash handling

Customer service

Attention to detail

Verbal communication

Education

High school diploma/GED

Job description

Role

Responsible for accurately processing financial transactions and being an effective source of information for customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and company associates assuring a positive experience and minimizing wait time.

Major Duties & Responsibilities

• Demonstrate efficiency with financial transactions for checking, savings and borrowing customers: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with customer to assure needs are met and minimize redoing.
• Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies.
• Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.
• Issues Traveler's Checks and money orders, receives currency for coin and verifies amounts, processes the redemption of bonds, cashes checks according to written procedures.
• Receives loan payments and savings deposits from customer, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks customer calculations and validates checks and/or counts cash payments.
• Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Interpersonal Skills

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Education/Certifications/Licenses

• High school degree or GED required.

Hours

• M-F 9:00am-5:30pm (1/2 hour lunch)

Benefits

• Health/Dental/Vision.
• 401K.
• PTO and Holiday pay.