Teller

The First National Bank of Fort Smith; Poteau (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

The First National Bank of Fort Smith is seeking a full-time Teller at our Branch to assist customers with transactions, balance cash drawers, and provide friendly service.

You will verify endorsements, process deposits and check cashing, cross-sell bank products, and follow policies including BSA/AML.

This position requires High School Diploma or GED, cash handling experience, and strong communication in a controlled office setting.

Qualifications

• Customer service experience required.
• Cash handling experience preferred.
• 10-Key and typing proficiency required.
• Basic computer skills and data entry accuracy.

Responsibilities

• Enter customer transactions into the teller system and issue receipts.
• Balance currency and coin in cash drawers at shift ends with accuracy.
• Examine checks for endorsements and validity of information.
• Process deposits, withdrawals, loan payments and other transactions.
• Explain, promote, and cross-sell bank products and services.

Skills

Customer service

Cash handling

Accuracy

Communication

Ethics

Reliability

Adaptability

Education

High School Diploma or GED

Tools

10-Key

Typing

Windows OS

Job description

Description

Department: Branch

Job Status: Full Time

FLSA Status: Non-Exempt

Job Type: Regular

Work Schedule:

First National Branch hours of operation are from 7:00 a.m. - 7:00 p.m., Monday - Friday, and Saturday from 9:00 a.m. to 2:00 p.m. Positions will require the ability to work weekend hours.

Reports To: Branch Manager

Amount of Travel Required: None

Positions Supervised: None

POSITION SUMMARY

Assists customers with bank transactions in accordance with approved policies and procedures, balance transactions daily and provide excellent customer service.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
• Balance currency &coin, in cash drawers at ends of shifts, and calculate daily transactions using Vertex Teller Capture system, machines with a high level of accuracy.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Order a supply of cash to meet daily needs.
• Transact deposit and check cashing business for customers according to bank policies and procedures.
• Accurate utilization of the teller system and computer system.
• Regular use of fax, copier, currency counter, changer, coin counter, scanner, currency dispenser and/or cash recycler, ATM, and telephone.
• Explain, promote, and cross sell bank products and services.
• Assist in balancing of the ATM.
• Accept loan payments.
• Respond promptly to customer requests, problems and needs.
• Handle customer transactions efficiently and accurately.
• Adhere to written bank policies and procedures as directed.
• Maintain good punctuality and attendance to work.
• Strong communication skills. Ability to communicate with customers throughout the day.
• Knowledge of federal and state laws and regulations, including a demonstrated adherence to all Bank Secrecy Act, Anti-Money Laundering and OFAC policies and procedures.
• Completion of training annually addressing these topics.

Requirements

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.

SKILLS & ABILITIES

Education:

High School Graduate or General Education Degree (GED)

Experience:

• Customer service experience required.
• Cash handling experience preferred.
• 10-Key
• Typing

Computer Skills:

Basic knowledge of Windows and Computers.

PHYSICAL DEMANDS

Physical Demands

Stand F

Walk F

Sit C

Manually Manipulate C

Reach Outward F

Reach Above Shoulder F

Climb O

Crawl O

Squat or Kneel O

Bend O

Grasp F

Speak F

Lift/Carry

10 lbs or less F

11-20 lbs F

21-50 lbs O

51-100 lbs O

Over 100 lbs N

Push/Pull

12 lbs or less F

13-25 lbs F

26-40 lbs O

41-100 lbs N

Other Physical Requirements

• Vision (Near, Distance, Peripheral, Depth)
• Sense of Sound - Must be able to hear customers and staff talk, hear alarms, etc.

WORK ENVIRONMENT

An office environment in a controlled atmosphere building.