Teller

stbancorp; Plum (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

stbancorp is seeking a friendly and professional teller to operate a customer service window in a Pittsburgh, PA branch. You will process deposits, withdrawals and payments, verify identifications, and assist customers with a variety of banking transactions, while maintaining accuracy and security.

The role emphasizes excellent customer service, adherence to policies, and teamwork with branch staff to achieve service and sales goals.

Qualifications

• Requires a high school diploma or equivalent basic academic education.

Responsibilities

• Operates a customer service window, handling a variety of transactions with accuracy and efficiency.
• Maintains a balancing rate and balances cash drawer daily.
• Promotes banking services and directs customers to appropriate specialists when needed.
• Executes branch sales and service goals and contributes to customer relationships.

Education

High School Diploma or equivalent

One to two years general experience

Job description

Location

7660 Saltsburg Rd

Pittsburgh, PA 15239

Hours

Monday - Thursday 8:30 am - 5:00 pm

Friday 8:30 am - 6:00 pm

Saturday 9:00 am - 12:00 pm

(Must be flexible around branch hours)

Function

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Duties and Responsibilities

• Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.


• Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.


• Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.


• Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions, including the following: Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction and complete required steps to protect customers and the bank from fraud (including, but not limited to, verifying balances, placing holds and documenting proper identification).


• Accepting deposits, verifying endorsements, and issuing receipts.


• Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.


• Accepting savings deposits and withdrawals and performing related duties.


• Providing additional customer services, including bank money orders, and other services.


• Accepting various loan payments or other types of payments.


• Balancing cash drawer daily.


• Assisting in ATM balancing & settlement, where applicable.


• Assisting in vault balancing, as requested

Promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized services. Identifies customer needs through profiling each customer for other services to expand relationships.

Contribute to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management Executes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five values and core drivers.

Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.

Provides services including night deposits, mail deposits and safe deposit admittance, as needed.

Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.

Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.

Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)

Performs additional duties as required.

Education

Requires a high school diploma or equivalent basic academic education.

Experience

One to two years general experience and the successful completion of the retail training program.

Physical Demands

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18\"-20\" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Offered rates and salaries

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.

For roles that are incentive eligible

For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compen