Head Teller

S&T Bank; Irwin (Westmoreland County); On-site; USD 23,419 - 42,705; Full time

Job summary

S&T Bank is seeking a Customer Service Specialist in Irwin, PA to operate a teller window and deliver exceptional service for a variety of transactions. You will identify customer needs, guide them to appropriate services, and help protect both customers and the bank from fraud.

The role requires a high school diploma or equivalent, plus 2–5 years of relevant experience and completion of the bank's retail training program. Must be flexible with branch hours.

Qualifications

• Requires high school diploma or equivalent plus specialized training or a two-year degree.
• Two to five years general and specialized experience, including knowledge to prepare balance reports.
• Successful completion of the retail training program required.

Responsibilities

• Operates a customer service window and provides customers with exceptional service on a variety of transactions.
• Suggests solutions and options to customers and refers to appropriate areas of the bank.
• Resolves customer problems/issues/concerns in an accurate and efficient manner.
• Balances cash window daily and ensures vault balancing.
• Processes deposits and withdrawals and performs related duties.
• Assists in training and supporting branch leadership and other staff.

Education

High school diploma or equivalent

Two-year degree or specialized training

Job description

Location: 9350 Lincoln Hwy E Irwin, PA 15642 Hours: Monday - Friday 8:30 am - 6:00 pm Saturday 9:00 am - 12:00 pm (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Duties and Responsibilities

Proves competencies in bank operations and demonstrates operational excellence by: Establishing accuracy and balancing skills with maintaining balancing rate of 85% in accordance with Retail Policies and Procedure manual Use of Bank's Computer Systems and knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner. Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification). Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization. Processing deposits and withdrawals and performing related duties. Providing additional customer services, which may include bank money orders, and other services. Accepting various loan payments or other types of payments. Balancing cash window daily. Ensures completion of ATM balancing & settlements daily. Ensures completion of Vault balancing daily. Having satisfactory Operation Assessment Readiness audit. (OAR) Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis. Works directly with and supports branch leadership (manager, assistant manager, retail services supervisor). Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management Executes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five values and core drivers. Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker. Identifies customer needs and promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized products, solutions, and services. Identifies customer needs for other services to expand the business relationship and develops new customers to increase market share and improve profitability. Provides services including processing night deposits, mail deposits and safe deposit admittance as needed. Performs duties in support of branch operations, such as monthly reports, reconcilements, and logs. Use resources provided to keep the branch and business lines, including Wealth Management, Mortgage, and Business Banking balanced and in compliance. Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization. Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.) Performs additional duties as required.

Education

Requires a high school diploma or equivalent, plus specialized training or a two-year degree.

Experience

Two to five years general and specialized experience, specifically having the knowledge to prepare balance reports. Successful completion of the retail training program required.

Physical Demands

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Salary and Compensation

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements. For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Salary Range: $17.50 - $30.85

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties.