Teller

S&T Bank; Park (KS); On-site; USD 22,000 - 31,000; Full time

Job summary

S&T Bank is seeking a Customer Service Representative at our Pittsburgh, PA branch. You will operate a customer service window, process transactions, promote bank products, and refer customers to specialist teams as needed.

A strong focus on accuracy, policy knowledge, and delivering exceptional service is essential. Responsibilities include balancing with 85% accuracy, using computer systems with a customer-focused approach, and contributing to branch goals.

Qualifications

• One to two years of general experience and completion of the Retail Training Program.
• Requires a high school diploma or equivalent.
• Demonstrates strong customer service and communication skills.

Responsibilities

• Operates a customer service window to handle transactions and provide service.
• Maintains balancing accuracy at 85% per policy.
• Promotes bank services and refers customers to specialists as needed.
• Contributes to branch goals and sales standards as outlined by management.
• Attends required trainings and completes required certifications.
• Handles night and mail deposits, and safe deposit access when needed.

Skills

Customer service

Balancing

Interpersonal skills

Sales & referrals

Teamwork

Education

High school diploma or equivalent

Job description

Location:

2388 Route 286

Pittsburgh, PA 15239

Hours:

Monday - Thursday 8:30 am - 5:00 pm

Friday 8:30 am - 6:00 pm

Saturday 9:00 am - 12:00 pm

(Must be flexible around branch hours)

Function:

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Duties and Responsibilities:

• Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.

• Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.

• Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.

• Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions, including the following:

• Promotes the bank’s services, answers questions regarding banking matters and directs customers to other branch team members for specialized services. Identifies customer needs through profiling each customer for other services to expand relationships.

• Contribute to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management

• Provides services including night deposits, mail deposits and safe deposit admittance, as needed.

• Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.

• Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.

• Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)

• Performs additional duties as required.

Education:

Requires a high school diploma or equivalent basic academic education.

Experience:

One to two years general experience and the successful completion of the retail training program.

Physical Demands:

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements. For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$16.00 - $22.56