Teller

Bank of Hope; Palisades Park (NJ); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking a Bank Teller in New Jersey to deliver a welcoming, professional banking experience while handling routine transactions. You will assist customers with accounts and services, process deposits and withdrawals, and maintain accurate records with strict adherence to security and policy standards.

You will work with a team to cross-sell products when appropriate, support branch operations, and participate in ongoing training.

Qualifications

• Fluent English in written and spoken form; strong communication abilities.
• Excellent written and oral communication; professional image in all interactions.
• Ability to respond effectively to sensitive inquiries or complaints.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong organizational skills and adaptability in a fast-paced environment.

Responsibilities

• Provide efficient, accurate, and courteous service to customers.
• Assist customers with routine inquiries related to accounts and services.
• Process deposits, withdrawals, check cashing, loan payments, and money orders.
• Maintain a balanced cash drawer and follow cash-handling procedures.
• Adhere to bank policies, security, and compliance requirements.
• Collaborate with team and assist other branch tasks during peak times.

Skills

Fluent English

Communication skills

Multitasking

Organizational skills

Customer service

Education

High School Diploma

Tools

Basic computer skills

Job description

The Bank Teller is responsible for providing efficient, accurate, and courteous service while assisting customers with their banking needs. Reporting directly to the Operations Manager or Branch Manager, the Teller ensures the smooth processing of daily transactions, compliance with operational policies, and the delivery of exceptional customer service.

Customer Service

• Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously.
• Assist customers with routine inquires related to accounts, transactions, and services, ensuring a positive banking experience.
• Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary.
• Resolve basic customer concerns and escal…

Transaction Processing

• Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders.
• Maintain a balanced cash drawer by following established cash-handling procedures.
• Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations.
• Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.

Operational Excellence

• Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.
• Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets.
• Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use.
• Complete assigned administrative tasks, such as updating customer records and assisting with branch audits.

Teamwork And Professional Development

• Collaborate with branch team members to ensure smooth daily operations and consistent service delivery.
• Participate in training opportunities to enhance job knowledge and stay informed about banking products and services.
• Support other branch functions as needed, including assisting with special projects or tasks during peak times.
• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Prior Experience

• Experience: Some experience in retail sales and customer service functions a plus.
• Combination of Experience and Education can meet the job requirements: Yes

Skills

• English: Written: Fluent Verbal: Fluent
• Computer/Systems Knowledge Requirements: Basic to Intermediate
• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.

Additional Languages: Korean preferred

The salary range for this full-time position is $21.50 Hourly - $22.00 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.