Teller

Bank-of-Hop; Suwanee (GA); On-site; USD 26,491 - 27,813; Full time

Benefits offered by this job

Bonus

Job summary

Bank of Hope in Suwanee, GA seeks a Bank Teller to deliver accurate, courteous service and support daily transactions. You will assist customers with deposits, withdrawals, check cashing, and loan payments while ensuring security and policy compliance.

As a frontline team member, you will educate customers on bank products, cross-sell when appropriate, and contribute to a positive branch culture. Strong communication and multitasking skills are essential for success in a fast-paced environment.

Qualifications

• Basic to intermediate computer/systems knowledge.
• Excellent written and oral communication skills; professional image.
• Ability to respond effectively to sensitive inquiries or customer complaints.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong organizational skills and adaptability in a fast-paced environment.

Responsibilities

• Deliver a welcoming and professional experience for all customers.
• Assist customers with routine inquiries related to accounts, transactions, and services.
• Identify opportunities to educate customers on bank products and services.
• Resolve basic customer concerns and escalate complex issues as needed.
• Accurately process deposits, withdrawals, check cashing, loan payments, and money orders.
• Maintain a balanced cash drawer and follow cash-handling procedures.

Skills

Computer/Systems Knowledge

Communication skills

Multitasking

Organizational skills

Korean (preferred)

Education

High School Diploma

Job description

The Bank Teller is responsible for providing efficient, accurate, and courteous service while assisting customers with their banking needs. Reporting directly to the Operations Manager or Branch Manager, the Teller ensures the smooth processing of daily transactions, compliance with operational policies, and the delivery of exceptional customer service.

Customer Service:

• Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously.
• Assist customers with routine inquires related to accounts, transactions, and services, ensuring a positive banking experience.
• Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary.
• Resolve basic customer concerns and escalated complex issues to the appropriate branch personnel.

Transaction Processing:

• Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders.
• Maintain a balanced cash drawer by following established cash-handling procedures.
• Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations.
• Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.

Operational Excellence:

• Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.
• Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets.
• Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use.
• Complete assigned administrative tasks, such as updating customer records and assisting with branch audits.

Teamwork and Professional Development:

• Collaborate with branch team members to ensure smooth daily operations and consistent service delivery.
• Participate in training opportunities to enhance job knowledge and stay informed about banking products and services.
• Support other branch functions as needed, including assisting with special projects or tasks during peak times.
• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Prior Experience

• Experience: Some experience in retail sales and customer service functions a plus.
• Combination of Experience and Education can meet the job requirements: Yes

Skills

• Computer/Systems Knowledge Requirements: Basic to Intermediate
• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.
• Additional Languages: Korean preferred

The salary range for this full-time position is $19.23 - $20.19 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

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Education

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Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.