Teller

Bangor Savings Bank; Old Town (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank in Maine is seeking a customer-focused individual to join their team as a Teller. This role involves providing excellent customer service, processing transactions, and contributing to sales growth. The ideal candidate will have a high school diploma and experience in cash handling or sales. Join a supportive work environment that values integrity and teamwork.

Benefits

Health and wellness programs

Tuition reimbursement

Training and internships

Qualifications

• Previous teller, cash handling, and/or sales experience helpful.
• Demonstrated personal computer literacy.

Responsibilities

• Processes transactions efficiently and accurately.
• Builds relationships by providing high-level service.
• Maintains accurate cash and transaction records.

Skills

Integrity/Ethics

Interpersonal Skills

Sales Skills

Education

High school diploma or equivalent

Job description

FUNCTION: This position provides excellent customer service by greeting customers in a friendly manner, developing rapport, and satisfying customer transactional needs. Processes transactions efficiently and accurately while meeting the Bank’s Customer Experience standards. Contributes to the overall sales growth of the Bank by exploring customers’ financial needs and goals. Recommends solutions as appropriate or engages business partners to provide more expert assistance. May have vault cash and ATM responsibilities.

ACCOUNTABILITIES

Customer Experience:

• Promotes a customer-centered culture and attitude among staff
• Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis
• Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy
• Embraces and utilizes the Bank’s sales and coaching process, completes action plans to meet goals
• Understands the Bank’s products and services and how they benefit customers, promoting as appropriate

Customer Transactions:

• Accurately, efficiently, and courteously processes transactions in compliance with Bank policies and procedures
• Maintains accurate cash and transaction records, meeting established teller performance standards
• Handles routine transaction issues independently, referring customers to appropriate staff for advanced problem resolution
• Determines the necessity of placing holds on deposited items
• Maintains awareness of current fraud alerts and identifies fraudulent activity

Compliance and Control:

• Understands the Bank’s operational, risk management, and security policies and procedures
• Assists in ensuring compliance with local, state, and federal regulations
• Helps complete operational and audit functions within the Branch

General:

• Interacts harmoniously and effectively with others, focusing on bank goals through teamwork
• Conforms to punctuality, attendance, and professionalism standards as per Employee Handbook
• May assist in training new employees
• Performs additional duties as requested
• Travel to other branches for coverage may be required

COMPETENCIES:

• Integrity/Ethics
• Vision/Values
• Adaptability/Flexibility
• Initiative
• Interpersonal Skills
• Productivity
• Decision Making
• Teamwork
• Sales Skills

KNOWLEDGE/ SKILLS/EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent
• Previous teller, cash handling, and/or sales experience helpful
• Demonstrated personal computer literacy

PHYSICAL DEMANDS/CONDITIONS:

• General office environment
• May require moving bags of coin short distances. Moderate lifting (up to 50 lbs.)
• Moderate reaching, walking, sitting, and standing

EQUIPMENT USED

• General office equipment

About Us

At Bangor Savings, we understand the importance of nurturing an internal culture of excellence. We offer training, internships, lateral and management training, and tuition reimbursement.

Our benefits support our employees’ well-being, including health and wellness programs, rewards, recognition, and incentives.

Our work allows us to make a meaningful difference in the lives of people in New England.

Learn More About Us

Bangor Savings Bank is an equal employment opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected class. We encourage qualified persons to apply. Applications remain active for 90 days; reapplication is necessary thereafter. We provide workers’ compensation coverage. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment.