Teller

The Village Bank; Newton Centre (MA); On-site; USD 22,000 - 31,000; Full time

Job summary

The Village Bank in Newton Centre, MA seeks a Teller to support customer service excellence and daily transaction processing. You will focus on building relationships, ensuring accuracy in endorsements and deposits, and maintaining branch operations.

Starting hourly pay is $19, with offers reflecting experience, skills and internal equity. The role emphasizes compliance, service standards, and a positive customer experience within a community-focused bank.

Qualifications

• High School diploma or GED required.
• Minimum 6 months of experience in a customer-centric retail or business organization.
• Strong interpersonal and communication skills.

Responsibilities

• Proactively engage customers to grow the relationship and deliver personalized service.
• Provide information, assistance and error resolution in a professional manner.
• Build and maintain partnerships with teammates to enhance customer experience.
• Process transactions accurately by examining checks and other negotiable items.
• Identify and minimize bank losses due to fraud.
• Perform daily branch tasks including ATM balancing and CTR reporting.
• Balance daily transactions and verify cash against totals.
• Adhere to bank policies and stay knowledgeable about products and services.

Skills

Customer service

Interpersonal communication

Accuracy

Education

High School diploma or GED

Tools

Microsoft Word

Proprietary banking systems

Job description

Understands and maintains the Bank’s standards for service, customer satisfaction and relationship building; exercising the Preferred Banking Pledge with every customer, every transaction, every time. On a daily basis, processes a wide variety of monetary transactions, demonstrating accuracy and adherence to the Bank’s procedures, policies and banking regulatory requirements. Professional tellers are responsible for providing a positive customer experience. The Village Bank has built a strong volunteerism culture and the customers we service are part of the community.

Travel may be required to other locations and employees must be able to work flexible schedules to meet the needs of the Bank.

Responsibilities

• Proactively engage customers to grow the relationship and deliver personalized service
• Provides information, assistance, and error resolution and customer service to Bank customers in a professional manner and escalates to manager as appropriate.
• Build, develop and maintain partnerships with teammates to enhance customer experience following the Preferred Banking Pledge.
• Accurately and efficiently processes transactions by examining checks and other negotiable instruments for proper endorsements, dates, makers, signers and identification.
• By remaining alert, assists in identifying and minimizing Bank’s exposure to losses due to fraud.
• Participates in performing daily branch tasks including ATM maintenance and balancing, night deposit processing, loan product payments, deposit capture scanning, proofing and balancing work, and completion of CTR (Currency Transaction Reports) as required.
• Balance each day’s transactions and verify cash against computer totals. (In accordance with the Teller Cash Difference Policy and Procedures) and demonstrates the ability to review or research daily work for accuracy; identify and correct errors.
• Adhere to policies, procedures and guidelines of The Village Bank.
• Be knowledgeable about our products and services.

Starting hourly pay for a Teller is $19 per hour, aligned to relevant experience, skills, and internal equity. Final offers consider job-related experience, specialized skills, and internal equity and are not based on salary history.

Supervisory Responsibilities

Number of employees supervised: N/A

Title(s) of employees supervised: N/A

Experience

High School diploma or general education degree (GED); and a minimum of 6 months of experience in a customer centric retail or business organization.

Specific Skills Required

Language Skills

Must have strong inter-personal communication skills.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.

All employees are expected to possess basic technology skills including knowledge of basic PC's skills. Additional levels of technology skills may be required based on specific duties of the position. Branch Managers must be proficient in the Bank’s proprietary systems, and the Microsoft application Word.

The Village Bank is an Equal Opportunity Employer

The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.