Teller

Marshalltown Area Chamber of Commerce; Marshalltown (IA); On-site; USD 30,000 - 38,000; Full time

Job summary

Marshalltown Area Chamber of Commerce is seeking a Teller to assist customers with processing a variety of transactions and responses while building relationships through consistent delivery of customer service.

Greet customers and answer phones, balance daily work and assist other departments with administrative tasks; strong Windows/Office skills and a High School diploma are required.

Qualifications

• High School diploma or equivalent required.
• Experience in cash handling and customer service preferred.
• Strong knowledge of Microsoft Windows OS and Office applications.
• Must possess strong time management skills.
• Well organized, accurate and detail oriented.
• Ability to work under pressure and multi-task.
• Excellent verbal, non-verbal, and written communication skills.

Responsibilities

• Greet customers and answer phones, directing customers to the appropriate employee for assistance.

Skills

Cash handling

Customer service

Time management

Detail oriented

Communication

Working under pressure

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

A Teller is responsible for assisting customers with processing a variety of transactions, answering questions and concerns, while developing relationships with existing and prospective customers through consistent delivery of customer service.

List of Job Duties:

• Greet customers and answer phones, directing customers to the appropriate employee for assistance.
• Provide consistent delivery of customer service to maximize customer satisfaction and retention by providing accurate information, building rapport, and processing all transactions efficiently and accurately.
• Answer incoming phone calls, directly handle and/or research routine requests, questions, and concerns, or determine appropriate employee to transfer call to.
• Balance daily work, ATM, night drop, vault, and coin machine within given time frame and properly follow operation policies and procedures.
• Assist other departments with performing administrative tasks.

Required Experience and/or Knowledge, Skills and Abilities:

• High School diploma or equivalent
• Previous cash handling and customer service experience preferred.
• Strong knowledge of Microsoft Windows Operating System and Office applications.
• Possess strong time management skills.
• Well organized, accurate and detail oriented.
• Ability to work under pressure and multi-task.
• Excellent verbal, non-verbal, and written communication skills.