Teller

Neighborhood Credit Union; Highland Village (TX); On-site; USD 54,443,000 - 57,308,000; Full time

Job summary

Neighborhood Credit Union in Highland Village, TX is seeking a Teller to assist members with transactions and help them navigate in-branch and digital banking options.

You will process deposits and withdrawals, cash checks, handle loan payments, and promote Neighborhood's digital channels while ensuring accuracy, privacy, and compliance.

A High School diploma and 1–2 years of related experience are preferred; the role rewards friendly service, teamwork, and opportunities for growth.

Qualifications

• High School diploma or equivalent is required.
• Preferred 1–2 years of related teller experience.
• Excellent communication and meticulous attention to detail are essential.

Responsibilities

• Process deposits, withdrawals, and other transactions accurately.
• Disburse cash and issue checks as needed and assist with payments.
• Promote digital banking channels and educate members on features.
• Balance cash drawer and maintain privacy and security of member information.

Skills

Communication

Public relations

Account analysis

Attention to detail

Organization

Team assistance

Education

High School graduate or equivalent

Tools

Teller terminal

10-key

PC

Card reader/machine

Telephone

Job description

Job Details

Job Location: Highland Village - Highland Village, TX 75077
Position Type: Full Time
Education Level: High School
Salary Range: $19.00 - $20.00 Hourly
Job Category: Banking

To serve members with both their transactional needs and digital experiences in the branch atmosphere. Constantly seeking opportunities for conversations to uncover financial needs and referring members to the appropriate channels and technology to meet those needs, creating the most efficient and pleasant member experience. Always fixed on doing the right thing for the member as they participate in a team setting with other individuals who strive to have fun while being professional.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
   • Helps control the flow of traffic at the branch while creating a pleasant, welcoming, and secure environment for all who enter.
   • Provides world class service as they serve members through financial transactions and guide them with in-branch technology that may include:
   • Processing deposits to share, share draft, and other savings accounts.
   • Monitoring deposit amounts and examining documents for endorsement and negotiability.
   • Disbursing cash or check withdrawals.
   • Providing official checks and credit card advances.
   • Receiving loan payments and service charge payments for services.
   • Processing transfers between accounts as required.
   • Redeeming US Savings Bonds.
   • Processing shared service center transactions.
   • Strongly advocates Neighborhood Credit Union’s digital channels while educating members on the ease of utilizing these services.
   • Actively markets and cross-sells current and new products and services of the credit union and educates members on the features and benefits of new, as well as existing services.
   • Knowledgeable on the functionality of both Interactive Teller Machine and NEXT self-help kiosk technology.
2. Assumes responsibility for establishing and maintaining effective, professional relationships with members.
   • Ensures members’ requests and questions are promptly resolved.
   • Maintains privacy of member account information.
   • Follows all policies and procedures regulated by the credit union, including guidelines for preventing fraud and robbery, as well as governmental policies and procedures.
3. Assumes responsibility for establishing and maintaining effective communication and positive working relationships with management and within the organization.
   • Keeps Branch Manager informed of any significant problems or concerns.
   • Assists other departments in meeting the needs of members, when necessary.
   • Attends meetings as required.
4. Assumes responsibility for related duties as required or assigned.
   • Ensures branch supplies are maintained.
   • Performs such other functions that might be needed from time to time and assists others to complete tasks and work assignments.
   • Accurately balances transactions at end of business day.

Qualifications

EDUCATION/CERTIFICATION:

• High School graduate or equivalent

REQUIRED KNOWLEDGE:

• Knowledge of policies and procedures. Basic understanding of credit union operations.

EXPERIENCE REQUIRED:

• Preferred one to two years of related experience.

SKILLS/ABILITIES:

• Excellent communication and public relations skills.
• Ability to analyze accounts.
• Attentive to detail.
• Well organized.
• Ability to assist others.
• Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment.