Teller

Connex Credit Union; Hamden (CT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, and Vision coverage

Paid time off

401(k) plan with company match

Tuition reimbursement opportunities

Community outreach opportunities

Job summary

Connex Credit Union is seeking a Front Line Member Service Representative to assist members with daily transactions, present Connex products and services, and maintain a welcoming, secure branch environment. You will be the face of the branch, delivering accurate service and resolving issues promptly.

We prize trust, collaboration, and community impact. A high school diploma is required; strong communication and sales skills, plus Microsoft Office proficiency, are essential.

Qualifications

• Experience in delivering customer-focused service and achieving referral goals.
• Ability to communicate clearly and persuasively with members.
• Knowledge of Connex products and services is a plus.

Responsibilities

• Balance personal cash drawer and handle daily transactions with accuracy.
• Suggest Connex products and services to improve members' financial lives.
• Maintain branch security protocols and a professional, welcoming environment.
• Meet referral goals for Connex products and member credit reviews.
• Provide courteous service face-to-face or via Personal Teller Machines.

Skills

Customer service

Communication skills

Sales skills

Team collaboration

Education

High school diploma

Tools

Microsoft Office

Job description

Looking to make a meaningful impact on your community? At Connex Credit Union, we’re seeking passionate and diverse individuals who are driven to help improve the financial well-being of others.At Connex, you’re more than an employee, you’re part of a team that values trust, collaboration, and delivering exceptional service. With a strong history of success and a commitment to our employees, members, and communities, we continue to grow while creating opportunities for our team members to thrive.If you’re looking for a rewarding career where you can make a difference, grow professionally, and be part of an inclusive organization, we encourage you to join us on our mission.What we offer:• Competitive compensation• Medical, Dental, and Vision coverage• Paid time off• 401(k) plan with company match• Tuition reimbursement opportunities• Opportunities to participate in community outreach and make a local impactJoin a team where your work matters and your contributions make a difference.The primary function of the position is to serve as a front line member service representative in our branches. The position will facilitate all of our members with their daily transactions as well as look for opportunities to improve a member’s financial life utilizing Connex’s products and services. The position must consistently meet referral goals consisting of both Connex products and member credit report reviews. Member service representatives must be courteous, personable, and accurate while doing transactions for our members, whether it be face to face or via one of our Personal Teller Machines. In addition, the position is responsible for maintaining a professional and efficient branch, with responsibilities including but not limited to: following all security protocols, balancing personal cashboxes and fostering a positive work environment with fellow staff. Connex has a right to transfer you to other locations to perform the same or other duties, if Connex believes such a transfer is in its best interest. This transfer may be temporary or permanent and you will be notified in advance if that is to occur, except for temporary, emergency transfers to cover due to shortage or other problem.Essential Functions and Responsibilities:Maintains a balanced personal cash drawer and balanced vault in absence of Service CoordinatorMaintains an excellent knowledge of products and services in order to make proper recommendations and referrals to membersDelivers superior quality service while adhering to corporate, regulatory and audit guidelinesUtilizes problem solving skills and thinks independently to resolve member issuesMeets goals consistently and contributes to the fulfillment of all Connex Credit Union goals.Projects a professional and friendly image at all times including a positive attitude, composure and a clear, energetic and welcoming speaking voice.Qualifications and Requirements:High school diploma requiredNo experience requiredAbility to maintain confidentiality of member informationAbility to work collaboratively within the branch environmentStrong communication and sales skillsHigh degree of responsibility and integrityProficiency in Microsoft Office suiteContinued education through selected training coursesFlexible about work hours and shifts to accommodate business and member needs.