Float Universal Banker

Connex Credit Union Inc; North Haven (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, and Vision coverage

Paid time off

401(k) plan with company match

Tuition reimbursement opportunities

Opportunities to participate in local/

Job summary

Connex Credit Union is hiring a New Account Representative to help grow membership and promote financial well-being. You will work under the Assistant Branch Manager, delivering outstanding member service, processing transactions, and guiding members through loan processes.

The role emphasizes building relationships, resolving issues, and maintaining a professional branch environment while adhering to security protocols. A franchise-wide transfer option may be used as needed.

Qualifications

• Associate’s Degree required or equivalent work experience.
• 1 to 3 years retail or banking experience required.

Responsibilities

• Establish and attain sales and service goals to promote membership growth.
• Provide outstanding service to members and identify financial needs to improve their financial lives.
• Drive loan volume by recognizing member needs and guiding them to appropriate products.
• Perform teller duties and handle transactions with accuracy and care.
• Serve as member’s primary point of contact and resolve issues to ensure satisfaction.

Skills

Customer service

Sales orientation

Education

Associate’s Degree or equivalent

Job description

Looking to make a meaningful impact on your community? At Connex Credit Union, we’re seeking passionate and diverse individuals who are driven to help improve the financial well-being of others.At Connex, you’re more than an employee, you’re part of a team that values trust, collaboration, and delivering exceptional service. With a strong history of success and a commitment to our employees, members, and communities, we continue to grow while creating opportunities for our team members to thrive.If you’re looking for a rewarding career where you can make a difference, grow professionally, and be part of an inclusive organization, we encourage you to join us on our mission.What we offer:• Competitive compensation• Medical, Dental, and Vision coverage• Paid time off• 401(k) plan with company match• Tuition reimbursement opportunities• Opportunities to participate in community outreach and make a local impactJoin a team where your work matters and your contributions make a difference.The New Account Representative is responsible for helping establish and attain sales and service goals and to promote membership growth through the expansion of member relationships under the supervision of the Assistant Branch Manager. A New Account Representative must provide outstanding service to all members and identify and find solutions for their financial needs to better their financial lives. The position requires professionally connecting with members in a way that will drive business to the branch. In addition, the position is responsible for maintaining a professional and efficient branch, with responsibilities including but not limited to; filling in for a branch manager during an absence, following all security protocols, and fostering a positive work environment with fellow staff. Connex has a right to transfer you to other locations to perform the same or other duties, if Connex believes such a transfer is in its best interest. This transfer may be temporary or permanent and you will be notified in advance if that is to occur, except for temporary, emergency transfers to cover due to shortage or other problem.Essential Functions and Responsibilities:Serves as a financial advocate/coach for members of the CU. Works with members to explore their financial priorities, and determines helpful and achievable solutions using the CU’s products and services in order to improve our member financial standing.Drives loan volume within the branch by recognizing member needs and getting them in appropriate product.Spends 30% of the time performing teller duties, including handling transactions, cash management, and providing customer service at the teller line.Work with member through entire loan process from application to closing.Performs preliminary reviews of member's financial status and effectively identifies member's needs and assists with attaining the member's financial goals.Serves as member’s primary point of contact in all Credit Union matters.Researches and resolves member issues and takes ownership of those issues by resolving them personally. Follows up to ensure member satisfaction and resolution.Maintains and continually improves upon in depth knowledge of all credit union products, services, and procedures.Conducts daily outbound calls to new and prospective members in order build and expand relationships. Scheduled call nights may require after hour attendance.Assists with the appearance and professionalism of the branch.Adheres to all credit union policies and procedures and supports the culture of the organization.Performance Measurements (if applicable):Qualifications and Requirements:Associate’s Degree required or equivalent work experience1 to 3 years retail or banking experience required