Teller

Pioneer Federal Credit Union; Hailey (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

12 paid holidays

PTO up to 16 days in Year 1

Tuition reimbursement up to $2,300 per

Technology/Wellness advances

Job summary

Pioneer Federal Credit Union Hailey branch seeks a friendly Teller to greet members and process routine financial transactions. You will handle deposits, withdrawals, loan payments, and money orders while ensuring accuracy and a positive member experience.

The role emphasizes trust, diplomacy, and strong product knowledge to support members and meet service goals. Benefits include health, dental, vision, paid holidays, PTO, tuition reimbursement, and more.

Qualifications

• Minimum six months of similar or related experience.
• A high school education or GED.
• Interpersonal skills include trust, diplomacy, courtesy and tact.
• Excellent public relations, product knowledge, organizational skills, efficiency and professionalism are essential.

Responsibilities

• Receives and processes member transactions: deposits, withdrawals, loan payments, and transfers.
• Sells money orders and cashier's checks; balances daily transactions and cash recycler inventory.
• Greet and assist members; explain services and direct to appropriate team members.
• Maintain accurate member information and records; resolve issues within authority and escalate others.
• Strive to WOW members in every interaction and meet daily, weekly, or monthly goals.

Skills

Public relations

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:An excellent compensation package starting at $18.25 (DOE)Bilingual Pay wage differential (additional compensation if fluent in Spanish)An 8% Employer Matching dollar-for-dollar 401(k) program after Year OneHealth, dental and vision insurancePioneer pays a minimum of 80% of the premiums for team members AND dependents12 paid holidays including day after Thanksgiving for Team Member Appreciation DayAccrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating HolidaysPTO accrual increases with Pioneer seniorityUp to $300 in Interest-free Wardrobe Salary Advance available on Day One!Up to $2,000 in Interest-free Technology Salary AdvanceUp to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipmentUp to $2,300 in Tuition reimbursement per semesterChildcare reimbursement up to $100 per child per monthSo much more!As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Teller at our Hailey Branch. Candidates must be eligible for membership at Pioneer to obtain employment.The Teller will greet and assist members and potential members with their Credit Union needs; explains services, responds to problems, assists members with their financial needs, and directs members to the appropriate team members.Responsibilities Include:Receives and processes member financial transactions, including deposits, withdrawals, and loan payments. Sells money orders and cashiers checks to members; transfers amounts from member accounts as directed and within credit union policies. Balances daily transactions and ensures that cash recycler inventory is correct at closing. Welcomes members and provides routine information concerning services and escorts members to appropriate location in the branch to better assist them. Resolves problems that are within their authority to resolve and refers problems that are beyond their authority to their supervisor, along with their recommendations. Continually searches for ways to WOW members or potential members in all interactions.Actively practices overcoming member and potential member objections when recommending Pioneers products and services. All Tellers will have daily, weekly or monthly goals and will be held accountable to those goals. Maintains member account information on computer systems by gathering complete and accurate member information and updating records as needed. Assures that appropriate records are maintained and required reports are prepared. Acts as liaison between members and various organizations and departments. Will be responsible for helping maintain Pioneers brand look and feel at all times. Will maintain a working knowledge on all Pioneers product and services, including member electronic and video channels such as home banking, mobile banking, my Pioneer Personal Assistant, etc.Experience: Minimum six months of similar or related experience.Education: A high school education or GED.Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.Other Skills: This position requires excellent public relations skills, knowledge of Pioneer services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this position.Physical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions. May include constant standing.Work Environment: Normal light, heat, air, and space in the work environment.