Member Services Representative - Universal

Pioneer Federal Credit Union; Hailey (ID); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental and vision insurance

8% Employer Matching 401(k) after Year

12 paid holidays

16 days PTO in Year One

Tuition reimbursement up to $2300 per/

Job summary

Pioneer FCU in Hailey, ID is seeking an Account and Loan Processor (Member Services Representative) to greet members, open and maintain accounts and loans, and guide them through our credit union services.

The role emphasizes analyzing credit reports, cross-selling opportunities, accurate documentation for audits, and protecting member information while delivering friendly, trustworthy service to every member. Experience and a HS diploma required.

Qualifications

• Minimum six months of similar or related experience.
• High school education or GED.
• Excellent public relations and communication skills; ability to work with diverse stakeholders.

Responsibilities

• Open and perform maintenance on consumer and business accounts and loans.
• Analyze credit reports, looking for opportunities to deepen member relationships.
• Assist members with loan applications and disbursements; provide guidance on products.
• Process deposits, withdrawals, and loan payments; verify signatures and funds.
• Ensure documents are accurate for auditing and protect member information.

Education

High school diploma or GED

Job description

Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:An excellent compensation package starting at $19.29 (DOE)Bilingual Pay wage differential (additional compensation if fluent in Spanish)An 8% Employer Matching dollar-for-dollar 401(k) program after Year OneHealth, dental and vision insurancePioneer pays a minimum of 80% of the premiums for team members AND dependents12 paid holidays including day after Thanksgiving for Team Member Appreciation DayAccrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating HolidaysPTO accrual increases with Pioneer seniorityUp to $300 in Interest-free Wardrobe Salary Advance available on Day One!Up to $2,000 in Interest-free Technology Salary AdvanceUp to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipmentUp to $2,300 in Tuition reimbursement per semesterChildcare reimbursement up to $100 per child per monthSo much more!As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Account and Loan Processor (Member Services Representative) at our Hailey, ID branch. Candidates must be eligible for membership at Pioneer to obtain employment.The Universal MSR will greet and assist members and potential members with their Credit Union needs; explains services, sets up new accounts, responds to problems, assists members with their loan applications; processes loan disbursements, assists members with their financial needs, and directs members to the appropriate team members.Responsibilities Include:Open and perform maintenance on consumer and business accounts and loans. Analyze credit reports, looking for opportunities to deepen member relationships and assist members in bringing other products to Pioneer by asking open-ended questions to discover member needs and achieve strategic objectives. Utilize follow up practices on all new loans and deposit accounts for increased sales, proactively identify issues or concerns and asking for referrals. Protect the member and Pioneer through sales of additional loan add-on products. Perform prompt and accurate account and loan maintenance functions.Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; verifies that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Sells money orders and cashiers checks to members; transfers amounts from member accounts as directed and within credit union policies. Balances daily transactions and ensures that cash recycler inventory is correct at closing. Welcomes members and provides routine information concerning services and escorts members to appropriate location in the branch to better assist them.Ensures that all inspections and loan documents are done accurately and timely so that Pioneer can secure their lien and lending departments have supporting documents. Ensure all account documentation is opened accurately and timely for auditing purposes. Secures and maintains members confidential information and protects Pioneers reputation. Develop and maintain a thorough knowledge of the credit unions consumer, real estate, and business lending and account policies and procedures. Adheres to the credit union's security and internal controls policy, member service standards, and government regulations. Acts as liaison between members and various organizations and departments. Will be responsible for helping maintain Pioneers brand look and feel at all times.Works diligently to stay current on all Pioneers products and services, to include but not limited to deposit accounts, loan products, electronic banking features, video platforms, online account and loan opening, DocuSign for loan closings, signature cards, and forms. Ability to use multiple systems to assist internal and external requests. Completes assigned training to perform job functions or as required by law.Experience: Minimum six months of similar or related experience.Education: A high school education or GEDInterpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.Other Skills: This position requires excellent public relations skills, knowledge of Credit Union services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this positionPhysical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions. May include constant standing.Work Environment: Normal light, heat, air, and space in the work environment.