Teller

Central Bank; Gravois Mills (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank is seeking a Teller to provide exceptional customer service and manage various banking transactions. The role involves cash handling, account maintenance, and compliance with banking regulations. Ideal candidates will have strong attention to detail and customer service experience. Join a dynamic team and help customers with their banking needs.

Qualifications

• Cash handling and customer service experience preferred.
• Basic math skills, PC and typing skills.

Responsibilities

• Provide teller services including deposits, withdrawals, and account maintenance.
• Cross-sell bank services and ensure compliance with regulations.
• Maintain cash drawer accuracy and assist with daily deposits.

Skills

Customer Service

Attention to Detail

Basic Math Skills

Education

High School Diploma

Job description

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Work Schedule

Monday through Friday, as scheduled, and approximately 2 Saturdays per month. 35-40 hours per week.

Responsibilities

1. Provide a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers, and maintaining accounts.
2. Explore customer needs and cross-sell services that are in the best interest of the customer. Make appropriate referrals to other departments.
3. Provide superior customer service, conduct relationships and activities consistent with bank policies, procedures, and regulations.
4. Occasional backup for New Accounts, as needed.
5. Handle daily deposit services including deposits, withdrawals, loan payments, cashier's checks, money orders, stop payments, transfers, direct deposits, cash advances, etc.
6. Maintain cash drawer within prescribed limits, and ensure accurate cash handling and balancing.
7. Verify and balance cash drawer daily, maintain records of cash over/short, and assist in identifying cash discrepancies.
8. Prepare forms for Bank Secrecy Act (BSA) compliance, including obtaining necessary customer documentation.
9. Understand and apply compliance and regulatory issues related to teller and customer service areas.
10. Practice security procedures and understand post-robbery protocols.
11. Maintain a neat and secure work area, ensuring all records are secured or disposed of properly.
12. Demonstrate proficiency in customer service, actively listen, and resolve issues tactfully and diplomatically.
13. Identify and act on sales opportunities, cross-selling bank products and services.
14. Participate in sales and STEP programs, attend training, and work with managers to meet goals.
15. Acquire and maintain knowledge of all bank products and services.
16. Assist colleagues as needed and perform vault and ATM balancing responsibilities if assigned.

Minimum Qualifications

• High school diploma or equivalent; or high school senior in a Cooperative Education Program.
• Cash handling and customer service experience preferred.
• Basic math skills, PC and typing skills, attention to detail, and ability to operate banking equipment.

Physical and Work Environment

• Regularly sit, stand, walk, talk, see, hear, and use hands.
• Lift up to 25 pounds regularly, up to 50 pounds occasionally.
• Work is performed in a typical office environment, with potential exposure to hazards like robbery; detailed instructions are provided to minimize risk.