Teller

Indiana Members Credit Union; Fishers (IN); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Indiana Members Credit Union is seeking a Teller to be the primary point of contact for members, handling deposits, withdrawals, payments, and various account services. The role emphasizes accurate cash handling and adherence to security procedures while delivering superior member service.

The position requires high school diploma or equivalent and prior cash handling or customer service experience, with the ability to work in a retail branch environment and communicate effectively with members.

Qualifications

• Cash handling and money processing experience required.
• Excellent customer service and communication skills.
• Ability to multi-task in a busy branch environment.
• Basic computer skills and familiarity with banking software.

Responsibilities

• Process deposits, withdrawals, loan payments, money orders, cashier's checks, and transfers.
• Open/close accounts and issue ATM/debit cards for members.
• Balance cash drawer daily and handle night/ATM deposits.
• Coordinate with back-office for member requests and inquiries.
• Maintain cash security and assist with end-of-day duties.

Skills

Cash handling

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Core banking system

CRM

Imaging system

Job description

Summary/objective

As a Teller, you will serve as the primary point of contact for members at Indiana Members Credit Union, ensuring a positive and efficient banking experience. Your role is critical in processing a variety of financial transactions accurately and securely, including deposits, withdrawals, and payments. You will be responsible for maintaining the integrity of cash handling procedures and adhering to regulatory compliance standards. Additionally, you will identify members’ needs and provide information about the credit union’s products and services, contributing to customer satisfaction and retention. Your attention to detail and excellent communication skills will help foster trust and build lasting relationships with members.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Process various member transactions – deposits, withdrawals, loans and credit card cash advances, various types of loan & credit card payments, money orders, cashier checks, corporate checks, crossing selling other products, update members accounts, handle members problems & complaints, wire transfers, complete payroll deduction forms, direct deposits forms
• Access safe deposit boxes when applicable
• Handle and maintain security of large amounts of cash
• Communicate with all back-office departments for assistance and member requests
• Open and close various types of accounts, certificates, etc.
• Create/order ATM/Debit cards for members
• Process stop payments, print statements and histories for members.
• Remote Capture of checks
• Balance cash drawer daily
• Assist with night deposits and ATM deposits
• Other duties in the branch may include counting cash delivery, balancing ATM, filing, keeping teller area and branch clean and organized, help with “end of day” duties, stocking lobby with supplies

Competencies

• Fluent in the English language
• Basic computer and technology skills
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Honest, accountable, maintains confidentiality
• Skilled in use of core system, CRM and imaging once training is completed.

Supervisory Responsibilities

None

Work environment

Retail branch

Physical demands

• May require standing or sitting for an extended period of time
• Extended period of time viewing computer monitor
• Handling – ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching
• Carrying, lifting up to 25 lbs.

Travel Required

Minimal to none

Required Education And Experience

• High school diploma, GED or equivalent
• Previous cash handling and customer service experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.