Teller

INTRUST Bank; El Dorado (KS); On-site; USD 34,000 - 42,000; Full time

Job summary

INTRUST Bank is seeking a Teller to deliver excellent customer service and accurately process daily transactions. You will identify opportunities to refer products and services while upholding strong confidentiality and community-minded values.

The role emphasizes teamwork and adherence to bank policies, with a focus on building trusted relationships in the community and providing a friendly, knowledgeable customer experience.

Qualifications

• Strong communication and listening skills required.
• Detail-oriented with basic math ability.
• Excellent interpersonal and customer service orientation.
• Proficient with Microsoft Office and web-based applications.

Responsibilities

• Provide a friendly, accurate, knowledgeable, and professional customer experience.
• Perform basic teller transactions.
• Accurately and efficiently process transactions within bank policies and procedures.
• Identify needs-based opportunities and refer customers to Bankers and other areas to meet financial needs.
• Comply with bank operations and security procedures.
• Scan work for image capture in a timely manner according to procedure.
• Perform other branch-specific responsibilities as assigned.
• Exercise good judgment to protect customers and INTRUST Bank.

Skills

Communication skills

Listening skills

Detail-oriented

Math basics

Interpersonal skills

Customer service mindset

Education

High School diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Description

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative,we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Job Summary

The Teller is responsible for providing excellent customer service, accurately and efficiently processing daily transactions for customers, and making referrals of all bank products and services. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.

Essential Functions

All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

• Ensure excellent customer satisfaction and service quality according to INTRUST’s Character Qualities.
• Provide a friendly, accurate, knowledgeable, and professional customer experience.
• Perform basic teller transactions.
• Accurately and efficiently process transactions within the limitations of standard bank and teller policies and procedures.
• Identify needs-based opportunities and make referrals primarily to the Bankers and also to other areas of the corporation to fully meet customers’ financial needs.
• Complies with bank operations and security procedures.
• Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.
• Scan work for image branch capture in a timely manner according to procedure.
• Complete any other branch-specific responsibilities as assigned.
• Consistent use of good judgment to protect customers and INTRUST Bank.

Education and Experience

High School diploma or equivalent is required.

Required Skills and Knowledge

Strong communication and listening skills, detail oriented, knowledge of basic math, strong interpersonal skills, and service oriented. Must be able to utilize multiple Microsoft Office products and web-based applications simultaneously.

Required Licenses and/or Certifications

None

Physical Demands

Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 50 lbs., ability to stoop and bend. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions

Normal office conditions.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.