Teller

Gates Chili Federal Credit Union; City of Rochester (NY); On-site; USD 34,000 - 40,000; Full time

Job summary

Gates Chili Federal Credit Union is hiring a Teller in Rochester, NY for a full-time, on-site position. The Teller will handle deposits, withdrawals, loan payments, and check cashing while delivering friendly member service and accurate transaction processing.

Responsibilities include balancing cash drawers, verifying identifications, and maintaining confidentiality. The role supports branch operations and seeks to continuously improve member experiences within a team environment.

Qualifications

• Experience handling cash transactions and balancing drawers.
• Strong customer service and communication skills.
• Attention to detail and accuracy in processing transactions.
• Basic computer proficiency and familiarity with banking software.

Responsibilities

• Process routine financial transactions: deposits, withdrawals, loan payments, and check cashing.
• Greet members and answer account-related questions.
• Balance drawers and verify identifications.
• Ensure compliance with regulations and maintain confidentiality.
• Support branch operations and assist with issue resolution.

Skills

Cash handling

Customer service

Attention to detail

Regulatory compliance

On-site teamwork

Education

High school diploma or equivalent

Tools

Banking software

Office applications

Job description

Company Description

Gates Chili Federal Credit Union was founded in 1964 by teachers in the Gates Chili school district and has grown from a small school-based office to a well-established community financial institution. Over the years, the credit union has expanded its membership to individuals who live, work, worship, attend school, or actively volunteer in the towns of Gates or Chili, as well as their immediate family members. In 1999, a community charter from the National Credit Union Administration (NCUA) formalized this broader membership base. In 2018, the credit union moved to its current location at 2870 Buffalo Road, Rochester, NY 14624. Today, Gates Chili Federal Credit Union continues to focus on providing personalized, member-centered financial services in a community-oriented environment.

Role Description

The Teller is a full-time, on-site role based at the Gates Chili Federal Credit Union location in Rochester, NY. This position is responsible for processing routine financial transactions such as deposits, withdrawals, loan payments, and check cashing accurately and efficiently. The Teller greets members, answers account-related questions, and provides information about credit union products and services, referring members to other team members when appropriate. Day-to-day tasks include balancing, verifying identification, ensuring compliance with regulations, and maintaining a high level of member service and confidentiality. The role also involves assisting with problem resolution, identifying opportunities to improve member experiences, and supporting branch operations as needed.

Qualifications

• Experience handling cash transactions, balancing drawers, and working in a customer/member-facing financial or retail environment.
• Strong customer/member service skills, including the ability to listen actively, communicate clearly, and build positive, professional relationships.
• Attention to detail and accuracy in processing transactions, maintaining records, and following procedures and regulatory requirements.
• Basic computer proficiency, including ability to learn and use banking or financial software, and familiarity with standard office applications.
• Problem-solving and critical-thinking skills, with the ability to identify and resolve member issues in a timely and courteous manner.
• Ability to work on-site full time, manage multiple tasks, and contribute to a collaborative team environment.
• High school diploma or equivalent; prior experience in a credit union, bank, or financial institution is preferred but not required.
• Willingness to learn credit union products, services, and policies and to uphold confidentiality and ethical standards at all times.
• Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.