Teller

First Interstate Bank; Billings (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

First Interstate Bank seeks a Teller for their Billings MT Lockwood branch to handle daily transactions and provide exceptional client service. The role includes cash handling, processing deposits, and building client relationships.

The ideal candidate will have strong mathematical skills, attention to detail, and the ability to handle confidential information. A High School Diploma or GED is required, and experience in cash handling is preferred.

Qualifications

• Ability to manage confidential and sensitive information with discretion.
• Strong mathematical skills essential for cash handling.
• Excellent communication skills required for client interaction.

Responsibilities

• Perform daily teller transactions including cashing checks and processing deposits.
• Deliver outstanding client service and develop client relationships.
• Identify cross-sell opportunities and inform clients of new services.

Skills

Confidential information handling

Mathematical aptitude

Written communication

Verbal communication

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Job description

This position is located at our Billings MT Lockwood branch.

SUMMARY

The Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides client account services by processing deposits and loan payments, cashing checks, processing savings withdrawals, recording night and mail deposits, selling cashier’s checks, and redeeming savings bonds.
• Answers clients’ questions in person and over the telephone.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Identifies basic cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Processes consumer credit card applications.
• Completes special client requests such as closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
• Complies with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhances job knowledge by attending training sessions.
• Contributes to client service and bank success by welcoming new or different requests and supporting team members to accomplish results.
• Demonstrates basic product knowledge and proficiency with client-facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required.
• Experience in a cash handling role preferred.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• Dexterity of hands/fingers to operate computer keyboard and mouse.
• Frequent handling.
• Frequent hearing.
• Frequent lifting.
• Occasional (up to 25 lbs) lifting.
• Sitting.
• Occasional standing.
• Frequent talking.
• Frequent walking.
• Occasional noise level.
• Noise level moderate.
• Typical work hours vary based on scheduling and business need.
• Regular and predictable attendance required.
• Travel as needed.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

All applicants must pass pre-employment screenings including a background check. First Interstate Bank participates in E-Verify, which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).