Teller

First Interstate Bank; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Job summary

First Interstate Bank in Sioux Falls is seeking a Teller to handle daily teller transactions in both lobby and drive-up locations while delivering exceptional client service and building lasting relationships. The role includes deposits, payments, checks, and currency transactions, plus answering client inquiries and directing referrals to bankers.

You will use 360View to log activities and referrals, process credit card apps, and complete special requests such as statements, exchanges, or

Qualifications

• Math aptitude, ability to handle numerical transactions with accuracy.
• Strong written and verbal communication skills for client interactions.
• Solid interpersonal skills to assist clients and work with colleagues.
• Attention to detail to ensure accurate processing and record-keeping.
• Discretion when handling confidential client information and bank data.

Responsibilities

• Process deposits, loan payments, cash checks, and currency transactions.
• Answer client questions in person and by phone.
• Record activities and referrals using 360View.
• Identify cross-sell opportunities and direct clients to bankers as needed.
• Process credit card applications and basic account services.
• Close accounts, order checks, exchange currency, and provide statements.
• Reconcile cash drawer and maintain cash supplies.
• Adhere to bank security and operations procedures.
• Attend training sessions and support team objectives.

Skills

Math aptitude

Communication skills

Interpersonal skills

Attention to detail

Discretion

Education

High School Diploma or GED

Job description

Summary

The Teller will be responsible for daily teller transactions in both the lobby and drive‑up locations of the branch. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

Essential Duties and Responsibilities

• Provides client account services by processing deposits and loan payments, cashing checks, processing savings withdrawals, recording night and mail deposits, selling cashier’s checks, and redeeming savings bonds.
• Answers clients’ questions in person and over the telephone.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Identifies basic cross‑sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Processes consumer credit card applications.
• Completes special client requests such as closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe‑deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
• Complies with bank operations and security procedures, including participating in dual‑control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhances job knowledge by attending training sessions.
• Contributes to client service and bank success by welcoming new or different requests and supporting team members to accomplish results.
• Demonstrates basic product knowledge and proficiency with client‑facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.

Education and/or Experience

• High School Diploma or General Education Degree (GED) required.
• Experience in a cash handling role preferred.

Physical Demands and Working Environment

• Dexterity of hands/fingers to operate computer keyboard and mouse.
• Frequently handling.
• Frequently hearing.
• Frequently lifting (up to 25 lbs).
• Sitting.
• Occasionally standing.
• Frequently talking.
• Frequently walking.
• Occasionally noise level moderate.
• Typical work hours vary based on scheduling and business need.
• Regular and predictable attendance required.
• Required travel as needed.

Equal Opportunity Employment

First Interstate Bank is an equal‑opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. Reasonable accommodations are available for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended. All applicants must pass pre‑employment screenings including a background check. First Interstate Bank participates in E‑Verify.