Teller

S&T Bank; Altoona (PA); On-site; USD 22,041 - 31,684; Full time

Job summary

S&T Bank is seeking a branch-based teller in Altoona, PA to provide excellent customer service at the window and handle a range of banking transactions. You will balance cash daily, process deposits and payments, and reference bank products to help customers meet their financial needs.

The role requires 1–2 years of general experience and completion of the Retail Training Program, with flexibility around branch hours.

Qualifications

• Requires a high school diploma or equivalent basic academic education.
• One to two years general experience and the successful completion of the retail training program.

Responsibilities

• Operates a customer service window and provides exceptional service on a variety of transactions.
• Maintains accuracy by balancing cash drawer daily and assisting in ATM and vault balancing as needed.
• Promotes bank services, identifies customer needs, and refers to appropriate areas for additional services.
• Contributes to branch goals and sales targets as outlined by Branch Management; handles deposits, loan payments, and money orders.

Skills

Customer service

Cash handling

Balancing

Sales

Teamwork

Education

High school diploma

Tools

Banking software

Job description

Location

1100 Logan Boulevard

Altoona, PA 16602

Hours

Monday - Thursday 8:30 am - 5:00 pm

Friday 8:30 am - 6:00 pm

Saturday 9:00 am - 12:00 pm

(Must be flexible around branch hours)

Function

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Duties and Responsibilities

• Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.
• Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
• Demonstrates knowledge of Consumer Bank Customer Service Standards & offers each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.
• Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions, including the following:
  • Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction and complete required steps to protect customers and the bank from fraud (including, but not limited to, verifying balances, placing holds and documenting proper identification).
  • Accepting deposits, verifying endorsements, and issuing receipts.
  • Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.
  • Accepting savings deposits and withdrawals and performing related duties.
  • Providing additional customer services, including bank money orders, and other services.
  • Accepting various loan payments or other types of payments.
  • Balancing cash drawer daily.
  • Assisting in ATM balancing & settlement, where applicable.
  • Assisting in vault balancing, as requested
• Promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized services. Identifies customer needs through profiling each customer for other services to expand relationships.
• Contribute to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management
  • Executes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five values and core drivers.
  • Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.
• Provides services including night deposits, mail deposits and safe deposit admittance, as needed.
• Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.
• Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
• Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)
• Performs additional duties as required.

Education

Requires a high school diploma or equivalent basic academic education.

Experience

One to two years general experience and the successful completion of the retail training program.

Physical Demands

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.

For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Salary Range

$16.50 - $23.27