Teller

S&T Bank; Pohatcong Township (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

S&T Bank in DuBois, PA is seeking a Customer Service Representative to operate the teller window and deliver top-class service across transactions. You will promote products, balance cash, and refer customers to specialists while following bank policies. Training and flexible hours support the branch goals and customer satisfaction.

The role requires a high school diploma and 1–2 years of experience with a retail training background. Evening and weekend availability may be required.

Qualifications

• HSD or equivalent is required.
• 1–2 years of general experience and completion of the retail training program.
• Ability to work with customers and maintain accuracy and customer service standards.

Responsibilities

• Operates a customer service window delivering exceptional service on transactions.
• Maintains accuracy and balances at 85% per policy manual.
• Promotes bank services and refers customers to specialists as needed.
• Supports branch goals and sales/service standards.
• Handles night and mail deposits and safe deposit access as required.
• Builds relationships with customers to grow branch business.
• Attends training sessions and performs additional duties as assigned.

Skills

Customer service

Cash handling

Sales

Cross-selling

Education

High school diploma

Tools

Banking software

Job description

Location:

614 Liberty Blvd

DuBois, PA 15801

Hours:

Monday - Friday 8:30 am - 6:00 pm

Saturday 9:00 am - 12:00 pm

(Must be flexible around branch hours)

Function:

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Duties and Responsibilities:

• Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.

• Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.

• Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.

• Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions, including the following:

• Promotes the bank’s services, answers questions regarding banking matters and directs customers to other branch team members for specialized services. Identifies customer needs through profiling each customer for other services to expand relationships.

• Contribute to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management

• Provides services including night deposits, mail deposits and safe deposit admittance, as needed.

• Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.

• Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.

• Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)

• Performs additional duties as required.

Education:

Requires a high school diploma or equivalent basic academic education.

Experience:

One to two years general experience and the successful completion of the retail training program.

Physical Demands:

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.

For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$16.50 - $23.27