Head Teller

stbancorp; Irwin (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Job summary

stbancorp in Irwin, PA is seeking a branch-based customer service representative to handle daily banking transactions and deliver outstanding service. You will balance cash, process deposits and withdrawals, verify customer identities, and refer customers to specialists as needed.

The role involves assisting customers with various banking services, ensuring accuracy, and supporting branch leadership to achieve branch goals.

Qualifications

• High school diploma or equivalent required; retail banking training preferred.
• Two to five years general banking experience is expected.
• Experience with balancing reports and cash handling is a plus.

Responsibilities

• Balance cash window daily.
• Process deposits and withdrawals.
• Verify customer identities and protect against fraud.
• Accept checks for cashing and refer to branch management as needed.
• Provide services including money orders and other bank services.
• Support branch leadership and help meet sales/service goals.

Skills

Customer service

Cash handling

Balancing cash

Fraud awareness

Education

High School Diploma or equivalent

Job description

Location

9350 Lincoln Hwy E Irwin, PA 15642

Hours

Monday - Friday 8:30 am - 6:00 pm Saturday 9:00 am - 12:00 pm (Must be flexible around branch hours)

Function

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Duties and Responsibilities

• Proves competencies in bank operations and demonstrates operational excellence by: Establishing accuracy and balancing skills with maintaining balancing rate of 85% in accordance with Retail Policies and Procedure manual
• Use of Bank's Computer Systems and knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner.
• Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification).
• Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.
• Processing deposits and withdrawals and performing related duties.
• Providing additional customer services, which may include bank money orders, and other services.
• Accepting various loan payments or other types of payments.
• Balancing cash window daily.
• Ensures completion of ATM balancing & settlements daily.
• Ensures completion of Vault balancing daily.
• Having satisfactory Operation Assessment Readiness audit. (OAR)
• Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.
• Works directly with and supports branch leadership (manager, assistant manager, retail services supervisor).
• Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management Executes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five values and core drivers.
• Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.
• Identifies customer needs and promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized products, solutions, and services. Identifies customer needs for other services to expand the business relationship and develops new customers to increase market share and improve profitability.
• Provides services including processing night deposits, mail deposits and safe deposit admittance as needed.
• Performs duties in support of branch operations, such as monthly reports, reconcilements, and logs.
• Use resources provided to keep the branch and business lines, including Wealth Management, Mortgage, and Business Banking balanced and in compliance.
• Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
• Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)
• Performs additional duties as required.

Education

Requires a high school diploma or equivalent, plus specialized training or a two-year degree.

Experience

Two to five years general and specialized experience, specifically having the knowledge to prepare balance reports. Successful completion of the retail training program required.

Physical Demands

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18\"-20\" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Rates and Salaries

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements. For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity Employer/Protected Veterans/In