Teleservices Engineer/Architect — Secret Clearance

Federal IT Consulting (FEDITC); Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

FEDITC, LLC seeks a Teleservices Engineer/Architect, Journeyman to join our Indianapolis team. You will support Tier 3 DFASNow tickets, help implement new hardware/software, and assist with infrastructure monitoring and virtualization tasks.

Active Secret clearance and US citizenship are required. You will coordinate with senior engineers, document solutions, and ensure change controls are followed in a dynamic federal environment.

Qualifications

• 5+ years systems engineering experience
• Active Secret clearance
• Security+ certification
• Experience with enterprise virtualization platforms
• Proficiency in Windows Server and basic Linux administration
• Knowledge of MECM, SCOM, and Microsoft management tools
• Experience with Active Directory
• Familiarity with VoIP and teleservices technologies
• Experience with ticketing systems

Responsibilities

• Process and resolve Tier 3 DFASNow support tickets
• Support implementation of new hardware and software technologies
• Assist with CCE infrastructure monitoring activities
• Support virtualization and directory services operations
• Document technical solutions and effort in ticketing system
• Participate in CCB change control processes
• Coordinate with senior engineers on complex technical issues
• Support testing and validation of CCE changes

Education

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field

Security+ certification

Tools

MECM

SCOM

Microsoft management tools

Active Directory

VMware VCP

Job description

FEDITC, LLC seeks a Teleservices Engineer/Architect, Journeyman to join our Indianapolis team. You will support Tier 3 DFASNow tickets, help implement new hardware/software, and assist with infrastructure monitoring and virtualization tasks.

Active Secret clearance and US citizenship are required. You will coordinate with senior engineers, document solutions, and ensure change controls are followed in a dynamic federal environment.