Teleservices Engineer/Architect, Journeyman

Federal IT Consulting (FEDITC); Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

FEDITC, LLC seeks a Teleservices Engineer/Architect, Journeyman to join our Indianapolis team. You will support Tier 3 DFASNow tickets, help implement new hardware/software, and assist with infrastructure monitoring and virtualization tasks.

Active Secret clearance and US citizenship are required. You will coordinate with senior engineers, document solutions, and ensure change controls are followed in a dynamic federal environment.

Qualifications

• 5+ years systems engineering experience
• Active Secret clearance
• Security+ certification
• Experience with enterprise virtualization platforms
• Proficiency in Windows Server and basic Linux administration
• Knowledge of MECM, SCOM, and Microsoft management tools
• Experience with Active Directory
• Familiarity with VoIP and teleservices technologies
• Experience with ticketing systems

Responsibilities

• Process and resolve Tier 3 DFASNow support tickets
• Support implementation of new hardware and software technologies
• Assist with CCE infrastructure monitoring activities
• Support virtualization and directory services operations
• Document technical solutions and effort in ticketing system
• Participate in CCB change control processes
• Coordinate with senior engineers on complex technical issues
• Support testing and validation of CCE changes

Education

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field

Security+ certification

Tools

MECM

SCOM

Microsoft management tools

Active Directory

VMware VCP

Job description

Teleservices Engineer/Architect, Journeyman

Indianapolis

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

We are looking for a Teleservices Engineer/Architect, Journeyman to work in Indianapolis, IN

An active Secret Clearance and United States Citizenship are required to be considered for this position.

Responsibilities

• Process and resolve Tier 3 DFASNow support tickets
• Support implementation of new hardware and software technologies
• Assist with CCE infrastructure monitoring activities
• Support virtualization and directory services operations
• Document technical solutions and effort in ticketing system
• Participate in CCB change control processes
• Coordinate with senior engineers on complex technical issues
• Support testing and validation of CCE changes

Experience/Skills:

• 5+ years systems engineering experience
• Windows Server administration (AZ801-802 certification)
• Security+ certification
• Experience with enterprise virtualization platforms
• Proficiency in Windows Server and basic Linux administration
• Knowledge of MECM, SCOM, and Microsoft management tools
• Experience with Active Directory
• Familiarity with VoIP and teleservices technologies
• Experience with ticketing systems

Preferred Qualifications:

• CISSP certification (upgrade path)
• VMware VCP certification
• Experience with DFAS systems
• Knowledge of DISA STIGs

Education:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field

Certifications:

• CompTIA Security+ or equivalent

Clearance:

• Active Secret clearance is required.
• Must be a United States Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.

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