Teleserve Operator

Gwinnett County Government; Georgia; On-site; USD 35,000 - 55,000; Full time

Job summary

Gwinnett County Government seeks a civilian staff member to take non-emergency law enforcement calls, review requests, and maintain daily records for tracking. You will assess calls, dispatch as needed, and communicate with other departments.

The role includes testifying in court when required and maintaining accurate incident reports and files. Requirements include a High School Diploma or GED and at least one year of experience in a law enforcement environment.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of experience in a law enforcement environment is required.
• Must be able to testify in court and communicate with multiple departments.

Responsibilities

• Take non-emergency calls via phone or in person for law enforcement assistance.
• Review requests and complete incident reports in compliance with Georgia law.
• Assess calls, determine actions, and dispatch requests as necessary.
• Maintain daily records and files of all service requests for tracking.
• Communicate with other departments as needed to request or provide information.
• Testify in Court.

Skills

Communication

Court testimony

Multitasking

Education

High School Diploma or GED

1 year law enforcement experience

Job description

Job Description

This position is responsible for taking non-emergency calls via phone or in person for law enforcement assistance. Incumbents review requests, complete incident reports, and maintain daily records and files.

• Receives non-emergency calls via the phone or in person for law enforcement assistance
• Compiles necessary information and completes incident report on all requests in compliance with Georgia law
• Assesses non-emergency calls, determines necessary action, and dispatches requests as necessary
• Maintains daily records and files of all service requests for tracking purposes
• Communicates with other departments as needed to request or provide information
• Testifies in Court
• Performs other duties of a similar nature or level

Class Summary

Job Description

This position is responsible for taking non-emergency calls via phone or in person for law enforcement assistance. Incumbents review requests, complete incident reports, and maintain daily records and files.

Essential Duties

• Receives non-emergency calls via the phone or in person for law enforcement assistance
• Compiles necessary information and completes incident report on all requests in compliance with Georgia law
• Assesses non-emergency calls, determines necessary action, and dispatches requests as necessary
• Maintains daily records and files of all service requests for tracking purposes
• Communicates with other departments as needed to request or provide information
• Testifies in Court
• Performs other duties of a similar nature or level

Other Job Requirements/Information

• This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing.
• This job requires fingerprinting.
• This job is a civilian position in a public safety department with close ties to public safety. Due to the sensitive nature of this position, a public safety background is required which may include motor vehicle & criminal histories and fingerprinting.

Grade & Salary

• The grade for this position is B21(1). Salary will be dependent on education and experience.

Minimum Qualifications

• High School Diploma or GED, AND
• One year experience in a law enforcement environment
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Other Job Requirements/Information

• Must obtain Basic Terminal Operator of GCIC/NCIC certification within one year.
• Effective 4/11/2023, this position is eligible for the Employee Referral Program.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here .

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here .

Additional Information

About Gwinnett County

& Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional Benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or [e-mail]. This email is only for accommodation requests; for questions related to job postings, use [e-mail].