Telesales & Retention Manager

MetroPlusHealth; New York (NY); On-site; USD 80,000 - 95,000; Full time

Job summary

MetroPlus in New York is looking for a Telesales and Recovery Manager to lead daily operations of the sales team, focusing on member enrollment and retention. This role requires strong leadership and oversight skills to manage a team dedicated to providing excellent customer service and achieving sales goals.

The ideal candidate should have at least 5 years of supervisory experience, a Bachelor’s degree, and be familiar with quality assurance processes. Candidates must be prepared to work collaboratively with various departments and have the ability to analyze data effectively.

Qualifications

• 5 years of supervisory experience in sales, preferably in Managed Care.
• 5 years of administrative experience and background.
• Ability to assimilate and analyze data.

Responsibilities

• Oversee daily operations of the Telesales and Recovery team.
• Develop sales scripts and standardize communications.
• Analyze KPI data to drive performance.
• Coach and provide feedback to team members.
• Collaborate with cross-functional teams for operational efficiency.

Skills

Sales Leadership and Coaching

Customer Focus

Organizational Skills and Attention to Detail

Negotiation and Problem-Solving Skills

Excellent Phone Etiquette

Education

Bachelor’s Degree

Tools

Quality assurance software

Data analysis software

Job description

MetroPlus in New York is looking for a Telesales and Recovery Manager to lead daily operations of the sales team, focusing on member enrollment and retention. This role requires strong leadership and oversight skills to manage a team dedicated to providing excellent customer service and achieving sales goals.

The ideal candidate should have at least 5 years of supervisory experience, a Bachelor’s degree, and be familiar with quality assurance processes. Candidates must be prepared to work collaboratively with various departments and have the ability to analyze data effectively.