Telephony Specialist

Salient; San Francisco (CA); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k)

Catered lunches

Job summary

Salient is hiring a Telephony Specialist to own whether calls reach borrowers. You will manage number reputation, connect-rate optimization, spam labeling, and telephony vendor relationships (Telnyx, Twilio).

Collaborate with telephony infra, AI agent engineers, customer success, legal, and lenders. This ownership role requires defining metrics, identifying issues with carriers, and delivering solutions with data-driven testing.

Qualifications

• Owned number reputation or outbound deliverability for high-volume calling.
• Understanding STIR/SHAKEN, CNAM, carrier analytics engines, and remediation processes.
• Managed carrier and CPaaS vendors; able to elevate effectively.
• Proficient with SQL and CDRs; measures before changing things.
• Clear communication with lenders, compliance teams, and engineers.
• Verifies changes with test calls and recordings; ensures results.

Responsibilities

• Own number reputation, registration, CNAM, analytics, monitoring, remediation, and lifecycle management.
• Optimize connect-rate by customer, carrier, number, geography, and time of day with measurements.
• Detect and resolve spam labeling, carrier blocking, and call filtering.
• Maintain relationships with Telnyx, Twilio, and other carriers: provisioning, porting, routing, pricing, escalations, vendor evaluation.
• Develop dashboards, alerts, and runbooks to scale number health with growth.
• Provide clear deliverability reporting and recommendations for lender customers.
• Quality-check telephony changes with test calls and recordings; ensure outbound calls reach destinations.
• Coach customers on configuring Salient dialers or third-party dialers for best results and lowest abandonment.

Skills

Number reputation ownership

Outbound deliverability

STIR/SHAKEN

CNAM

Carrier analytics engines

Vendor management

SQL

CDRs

Clear communication

Test calls & recordings

Tools

Telnyx

Twilio

Bandwidth

Job description

About Us

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.

About Us

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.

We Are

• Backed by a16z and Y Combinator, with $75M raised in Series A funding
• Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
• Already serving more than 20% of the auto lending industry
• Processing millions of real customer calls and transactions every day
• Fully deployed in production with major financial institutions
• Actively expanding into new financial services segments
• Building together in person in San Francisco

We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.

About The Role

We're hiring a Telephony Specialist to own whether Salient's calls reach borrowers. You'll manage number reputation, connect-rate optimization, spam labeling and call filtering, and our relationships with telephony vendors such as Telnyx and Twilio. You'll work closely with our telephony infrastructure engineer, AI agent engineers, customer success, legal, and lender customers.

This is an ownership role. You will define how we measure connect rate, find problems before customers do, and fix them with carriers, analytics providers, and our own team.

What You'll Own

• Number reputation: registration, attestation, CNAM, analytics-engine standing, monitoring, remediation, and number lifecycle.
• Connect-rate optimization by customer, carrier, number, geography, and time of day, with rigorous measurement and experimentation.
• Detecting and resolving spam labeling, carrier blocking, and call filtering.
• Relationships with Telnyx, Twilio, and other carriers: provisioning, porting, routing, pricing, escalations, and new-vendor evaluation.
• Dashboards, alerts, and runbooks that let number health scale with our customer base.
• Clear deliverability reporting and recommendations for lender customers.
• QA on every telephony change: spot-checking call recordings for dead air and choppy audio, and confirming callbacks to new outbound numbers reach the customer's call center or Taylor.
• Coaching customers on configuring Salient dialers or third-party dialers to get the best results and lowest call abandonment rates.

What You Bring

• You've owned number reputation or outbound deliverability for a high-volume calling operation.
• You understand STIR/SHAKEN, CNAM, carrier analytics engines, and remediation processes.
• You've managed carrier and CPaaS vendors, and you know how to elevate effectively.
• You're comfortable with SQL and CDRs, and you measure before you change things.
• You communicate clearly with lender operators, compliance teams, and engineers.
• You verify changes yourself with test calls and recordings rather than assuming they worked.

Nice to Have

• Experience with Telnyx, Twilio, Bandwidth, or other carrier networks.
• Experience with branded calling, Rich Call Data, or caller-ID registration programs.
• Background in outbound contact-center operations.
• You know enough SIP and telephony to diagnose problems and brief engineers precisely.

At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.

We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.

Compensation Range: $200K - $300K