Lead Product Manager, AI Agents

Salient; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k)

Catered lunches

Job summary

Salient is hiring a Lead Product Manager for its omnichannel agent product. You will own the roadmap, define success metrics, and shape how the agent talks to customers across voice, text, email, and chat.

The role blends hands-on product work with building a future product team and partnering with servicing and engineering to move fast and stay compliant. You will listen to calls, observe ops, and write specs that engineers respect, while prioritizing reliability, latency, and risk-aware

Qualifications

• Has shipped LLM-powered products to real users.
• Able to listen to calls and work with ops teams.
• Writes clear specs and communicates with risk committees.
• Rigorous about measurement and data-driven decisions.
• Experience mentoring product managers.

Responsibilities

• Own roadmap across voice, text, email, and chat for the agent product.
• Define metrics: containment, resolution rate, escalation, handle time, CSAT, errors.
• Convert servicing workflows into configurable product modules.
• Improve time-to-live from signed to production.
• Establish guardrails for FDCPA, TCPA, UDAAP, and state rules.
• Define discovery, specs, and instrumentation for the product org.

Skills

LLM-powered products

Own outcomes

Cross-functional with engineers

Data-driven decisions

Clear communication

Tools

Prompting strategy

Trace analysis

Job description

About Us

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.

We are:

• Backed by a16z and Y Combinator, with $75M raised in Series A funding
• Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
• Already serving more than 20% of the auto lending industry
• Processing millions of real customer calls and transactions every day
• Fully deployed in production with major financial institutions
• Actively expanding into new financial services segments
• Building together in person in San Francisco

We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.

The Role

We're hiring the Lead Product Manager for the agent product itself, omni-channel. You will own what the agent can do, how well it does it, and how quickly a new lender can get it live. This is the most important surface at the company, and today it's a set of very capable channels that needs to become one coherent product.

This is a hands‑on role. You'll be listening to call recordings, sitting with servicing teams, writing specs an engineer respects, and defining what "good" means for an agent that talks to people about their money. You'll have the option to build a product team around you over time, but the first year is about your own judgment and throughput.

What You'll Own

• The roadmap and strategy for the agent across voice, text, email, and chat — including the hard part: making a conversation that starts in one channel finish cleanly in another.
• Agent quality. You define the metrics — containment, resolution rate, escalation, handle time, CSAT, error and hallucination rates — build the evaluation loop, and move the numbers.
• The servicing workflow catalog. Turning payments, payoffs, hardship, collections, title, and insurance from bespoke deployments into configurable product.
• Time‑to‑live. Getting a new lender from signed to in‑production faster every quarter.
• Guardrails and compliance posture in the product: disclosures, audit trails, human handoff thresholds, and the design decisions that keep us inside FDCPA, TCPA, UDAAP, and state servicing rules.
• The bar for discovery, specs, and instrumentation that the rest of the product org will inherit.

What We're Looking For

• You've shipped LLM-powered products to real users — not demos. You can reason about prompting, evals, retrieval, tool use, and latency/cost tradeoffs, and you know where models break.
• You own outcomes, not artifacts. You move fast, decide with incomplete information, and are comfortable being the most accountable person in the room.
• You go to the source. You'll listen to hundreds of calls and sit with ops teams because that's where the real workflow lives.
• You're rigorous about measurement. You can tell a model problem from a product problem from a data problem.
• You hold your own with engineers. You can read a trace, debate an architecture decision, and write a spec that don't need translating.
• You have instincts for risk. You know how to design a system that's allowed to be wrong sometimes without that being catastrophic.
• You can say no to a large customer and keep the relationship.
• You write and present clearly enough to stand in front of a lender's risk committee.

Nice to Have

• Voice, IVR, contact center, or conversational AI experience — telephony constraints, barge-in, latency budgets, transcription error, call QA.
• Background in lending, servicing, collections, or adjacent financial operations.
• Experience hiring or mentoring product managers.

Why This Role

Most AI product roles are features bolted onto an existing business. This is the product. The agent is the company, the market is enormous and underserved, and the problems are genuinely hard — real‑time voice, regulated conversations, and a quality bar set by people’s mortgages and car payments. You'll have the scope to define how an entire industry talks to its customers.

At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.

We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.

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