Telephonic Urgent Care RN - Compact RN License Required

UnitedHealth Group; Columbus (OH); Remote; USD 70,000 - 105,000; Full time

Job summary

Optum Home & Community Care, part of the Optum family, is expanding access to integrated care delivered at home. The Urgent Care Registered Nurse will provide telephonic care, coordinate with providers, and support patients across the care journey from a remote home-based setting.

You'll work Monday–Friday 8:00 AM–5:00 PM with rotating weekend coverage, and 24/7 holiday coverage. A compact RN license and strong tech skills are required to succeed in this autonomous role.

Qualifications

• Active RN compact license (unrestricted).
• Additional state licensure within 6 months.
• 3+ years clinical experience in hospital, acute care, home health, or case management.
• Dedicated home office space and high-speed internet.
• Proficient with Windows apps and EMR systems.
• Able to communicate complex information clearly.
• Willing to work rotating shifts including weekends/holidays.

Responsibilities

• Care coordination with providers and members.
• Telephonic triage to determine level of care.
• Collaborate with APCs and community members to respond to changes in condition.
• Handle inbound/outbound member communications and handoffs.
• Attend mandatory education and onboarding.
• Document clinical information in EMR; maintain quality via audits.
• RN to APC hand-off escalation and documentation.

Skills

Telephonic care

Care coordination

Communication skills

Problem solving

Time management

Flexibility

Education

RN license (compact)

Tools

EMR systems

Microsoft Word

Outlook

Excel

Job description

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Optum team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services. This preventive care can help patients stay well at home. We're connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together.

Required at hire:

Active Compact RN license

Required within 6 months of hire:

Additional licensure in assigned states

Schedule:

Monday through Friday, 8:00 AM to 5:00 PM, with required rotating weekend coverage as part of a recurring two-week schedule

The Urgent Care (UC) program is a longitudinal, integrated care delivery program. An RN functions as part of the Urgent Care team, and reports to the Urgent Care Clinical Services Manager. The RN performs activities that fall within the RN scope of practice. This role works in close collaboration with all of the team members and may support multiple providers. The RN works under the direction of the provider, and activities are delegated to the RN by the provider or the CSM. The RN understands and supports the Optum Models of Care.

The Urgent Care Registered Nurse is responsible for providing telephonic care and direction to patients/members during various weekday, overnight, weekend, and holiday hours. This role is responsible for the delivery of medical care services to enrolled/engaged patients/members in Optum programs.

In this home-based role you will provide virtual (primarily telephonic) care for patients/members in various settings. This excellent opportunity affords an autonomous role bringing enormous satisfaction in the care and comfort of our population.

Scheduling:

This is a work from home position requiring various shift coverage with a mix of weekdays, weeknights, weekend, and holiday coverage.

While shift times can vary, we provide continuous coverage to patients/members 24 hours day/7 days a week. Holiday coverage is also provided 24 hours a day/7 days a week.

• Availability and Coverage expectations for this role
  • Each FT/PT employee is eligible to have off up to 6 weekend shifts a year for PTO
  • Unapproved time away/Unpaid Time Off on scheduled weekend shifts may result in need to add additional weekend shift(s) to your schedule
• Every other weekend coverage for 10-12-hour shifts covering both day and night shifts
• Holidays are required
• Holiday scheduling is completed at the beginning of the year for advanced planning

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Care Coordination
  • Assist the provider/team with various care coordination activities to support the patients/members
  • Telephonic triage of incoming calls to determine the correct level of care
  • Responsible for collaborating with the patients/members, APCs, and community members to identify and respond to changes in condition
  • Assist the provider/team with inbound and outbound communications for members including addressing handoffs, telephonic assessments, and acuity follow-ups
• Team Support
  • Assist in the coordination of the follow up of members in the ER
  • Must attend and complete all mandatory education and MyLearning training requirements
  • Participate in the onboarding of new clinical staff under the direction of the CSM; the RN may coordinate onboarding activities and participate in other orientation activities under the direction of the Hub CSM
• Documentation
  • Document all clinical information, telephonic assessments, and activities in the appropriate documentation tool
• RN to APC Hand Off
  • RN is responsible for escalating appropriate calls to the Optum APC
  • RN is responsible to document all interactions within the appropriate electronic medical record. Documentation is audited for quality on a monthly basis

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted RN compact license
• Additional licensure in assigned states must be obtained within 6 months of hire
• 3+ years of clinical experience in a hospital, acute care, home health/hospice, direct care, or case management position
• Dedicated space for home office set up
• Access to high-speed internet services
• Computer/typing proficiency to enter and retrieve data in electronic clinical records
• Proficient with Microsoft Word, Outlook, and Excel
• Solid problem-solving skills
• Ability to communicate complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• Ability to flex with change and perform positively and efficiently in production driven environment
• Ability to work scheduled shifts in accordance with scheduling policies

Preferred Qualifications:

• Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
• Experience triaging calls
• Ability to develop and maintain positive customer relationships.
• Adaptability to change

*All employees working remote...