Telephonic Case Manager RN Medical Oncology

UnitedHealth Group; Charleston (WV); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization where your role as a Telephonic Case Manager RN will make a significant impact on patient care. In this full-time position, you will connect with a diverse member population, providing essential education and resources to help them manage their health effectively. This role offers the opportunity to work remotely while engaging in meaningful conversations that can change lives. If you're passionate about making a difference in healthcare and enjoy a collaborative environment, this position is perfect for you. Embrace the chance to grow your career while supporting health equity on a global scale.

Qualifications

• Must be a licensed RN with experience in case management.
• Strong communication and patient advocacy skills required.

Responsibilities

• Assess members' health status through calls and provide education.
• Coordinate care and make referrals to outside resources.
• Support members with condition education and medication reviews.

Skills

Patient Education

Care Coordination

Clinical Assessment

Customer Service

Computer Navigation

Education

Registered Nurse (RN) License

Tools

Telephonic Communication Systems

Electronic Health Records (EHR)

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We're making a solid connection between exceptional patient care and outstanding career opportunities. The result is a culture of performance that's driving the health care industry forward. As a Telephone Case Manager RN with UnitedHealth Group, you'll support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today!

Telephonic Case Manager RN Medical/Oncology will identify, coordinate, and provide appropriate levels of care. The Telephonic Case Manager RN Medical/Oncology is responsible for clinical operations and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating). This includes case management, coordination of care, and medical management consulting.

This is a full-time, Monday - Friday, 8am-5pm position in your time zone.

You’ll enjoy the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Make outbound calls and receive inbound calls to assess members current health status
• Identify gaps or barriers in treatment plans
• Provide patient education to assist with self-management
• Make referrals to outside sources
• Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels

This is a high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. Solid computer and software navigation skills are critical. You should also be solidly patient-focused and adaptable to changes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as