Telephonic Case Manager

Genex Services, LLC; New Hampshire; Remote; USD 70,000 - 86,000; Full time

Job summary

Join a compassionate team dedicated to making a positive impact in the lives of injured individuals. As a Telephonic Case Manager, you will play a vital role in coordinating care and facilitating recovery for those in need. This full-time, flexible position allows you to work from anywhere in the U.S., providing you with the opportunity to advocate for patients while collaborating with healthcare professionals and employers. With a comprehensive benefits package and a commitment to your well-being, this role is perfect for those looking to make a meaningful difference in the healthcare field. If you are passionate about helping others and have the necessary qualifications, we encourage you to apply and become part of a supportive and innovative work environment.

Benefits

Comprehensive benefits program

24 days of paid vacation/holidays

Home office equipment (laptop, monitor)

Mileage and travel reimbursement

Employee Assistance and Referral Program

Hands-on workers’ compensation case management training

Medical, Dental, Vision insurance

401(k)

Tuition Reimbursement

Qualifications

• 2+ years of clinical practice preferred, especially in workers' compensation.
• Active RN license required, with URAC-recognized certification in case management.

Responsibilities

• Work with healthcare providers to create treatment plans for injured persons.
• Independently manage case workloads and prioritize effectively.

Skills

Advocacy skills

Independent work

Basic computer skills (Excel, Word, Outlook)

Written communication skills

Education

Associates Degree in Nursing

Bachelor’s Degree in Nursing

Tools

Microsoft Excel

Microsoft Word

Outlook Email

Job description

Company Overview

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description

This is a full-time, flexible work from home position and can be located anywhere in the U.S.

Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and hands-on workers’ compensation case management training.

Join our compassionate team and help make a positive difference in an injured person’s life. As a Telephonic Case Manager, you will work closely with treating physicians/providers, employers, customers, legal representatives, and the injured/disabled person to create and implement a treatment plan that returns the injured/disabled person back to work appropriately, ensure appropriate and cost-effective healthcare services, achievement of maximum medical recovery and return to an optimal level of work and functioning. In this role, you will:

• Demonstrate knowledge, skills, and competency in the application of case management standards of practice.
• Use advanced knowledge of types of injury, medications, comorbidities, treatment options, treatment alternatives, and knowledge of job duties to advise on a treatment plan.
• Interview disabled persons to assess overall recovery, including whether injuries or conditions are occupational or non-occupational.
• Collaborate with treating physicians/providers and utilize available resources to help create and implement treatment plans tailored to an individual patient.
• Work with employers and physicians to modify job duties where practical to facilitate early return to work.
• Evaluate and modify case goals based on injured/disabled person’s improvement and treatment effectiveness.
• Independently manage workload, including prioritizing cases and deciding how best to manage cases effectively.
• Complete other duties, such as prepare status updates for submittal to customers, assist in training/orientation of new staff as requested, and other duties as assigned.

Qualifications

• Education: Associates Degree or Bachelor’s Degree in Nursing or related field.
• Experience: 2+ years clinical practice preferred. Workers’ compensation-related experience preferred.
• Skills: Ability to advocate recommendations effectively with physicians/providers, employers, and customers. Ability to work independently. Knowledge of basic computer skills including Excel, Word, and Outlook Email. Proficient grammar, sentence structure, and written communication skills.
• Certifications, Licenses, Registrations:
  • Active Registered Nurse (RN) license required. Must be in good standing.
  • URAC-recognized certification in case management (CCM, CDMS, CRC, CRRN or COHN, COHN-S, RN-BC, ACM, CMAC, CMC).
• Travel: Must have reliable transportation and be able to travel to and attend in-person appointments with injured workers in assigned geography.
• Internet: Must have reliable internet.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. The expected base pay for this position ranges from $70,000 - $86,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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