Telephonic Care Navigator: Transitions & Outreach

Tufts Medical Center, Inc.; United States; On-site; USD 51,000 - 64,000; Full time

Job summary

Tufts Medicine seeks a Care Navigator to support transitions across the care continuum via telephonic outreach and coordination. You will liaise with providers, create patient activity reports, and help secure referrals and follow-up to prevent readmissions.

Responsibilities include reviewing referrals, documenting level of care, scheduling appointments, and coordinating transportation and homecare services.

Qualifications

• High school diploma or GED required.
• Minimum 2 years clinical setting experience.
• Preferred college degree and MA certification.
• 3 years related experience preferred.

Responsibilities

• Creates and distributes daily patient activity reports to provider offices.
• Reviews, authorizes, and assigns referral requests.
• Provides hospital admission report reviews and level of care review sheets.
• Tracks, documents, and plans level of care determinations.
• Schedules appointments and coordinates transportation as needed.
• Maintains registries and spreadsheets to support programs.

Skills

Customer focus

Autonomy

Influence

Negotiation

Adaptability

EMR familiarity

Microsoft Office

Excel

Word

Education

High school diploma or GED

College degree

Medical Assistant (MA) certification

Tools

Microsoft Office

Excel

Word

Job description

Tufts Medicine seeks a Care Navigator to support transitions across the care continuum via telephonic outreach and coordination. You will liaise with providers, create patient activity reports, and help secure referrals and follow-up to prevent readmissions.

Responsibilities include reviewing referrals, documenting level of care, scheduling appointments, and coordinating transportation and homecare services.