Telephonic Care Coordinator

VIVA HEALTH; Birmingham (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

A healthcare provider is seeking a Telephonic Care Coordinator to manage patient follow-ups and support care management services. This full-time role requires a minimum LBSW qualification and experience coordinating care. The ideal candidate possesses strong communication skills and a solid understanding of health service delivery, working with patients in a compassionate manner.

Qualifications

• Two years of clinical experience required.
• Ability to collaborate in a telephonic care management setting.

Responsibilities

• Complete telephonic follow-up calls for patient service access.
• Assist with care management services and disease self-management.
• Provide outreach for Quality Improvement Projects.

Skills

Excellent interview and telephone skills

Working knowledge of health-related service delivery systems

Excellent communication and relationship skills

Strong organizational and time management skills

Flexibility and adaptability

Basic computer skills including use of Microsoft Word and Excel

Education

LBSW

LMSW

Job description

Join to apply for the Telephonic Care Coordinator role at VIVA HEALTH

The Telephonic Care Coordinator will work alongside the Alabama Coordinated Health Networks (ACHN) team to complete telephonic follow up calls to ensure that recipients have access to all covered services appropriate to the patient's condition or circumstance. This role will assist other ACHN team members in carrying out care management services by providing assistance with promoting disease self-management, utilizing approved education tools, providing information to the patient on medical and community services as directed, and assisting with carrying out established plan of care as directed. This individual may also assist with additional referral outreach or outreach related to Quality Improvement Projects. This individual must reside in Jefferson or Shelby County.

Required qualifications

• LBSW
• Two years of clinical experience
• Willing to submit to vaccine testing and screening
• Excellent interview and telephone skills, as well the ability to work with patients in a caring and helpful (confident and tactful) manner
• Working knowledge of health-related service delivery systems
• Excellent communication and relationship skills
• Ability to analyze varied environmental factors in relation to patient wellbeing and work independently in an autonomous setting
• Ability to locate, augment and develop resources, including information on services offered by other agencies
• Strong organizational and time management skills
• Ability to be flexible and adaptable
• Basic computer skills including use of Microsoft Word and Excel

Preferred qualifications

• LMSW
• CCM
• One year of assessing resources and coordinating care with low-income populations

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Health and Human Services and Hospitals and Health Care