Telephone Triage RN

St. Paul's Senior Services; San Diego (CA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Travel across multiple locations

Job summary

St. Paul’s Senior Services is seeking a Full-time Triage Registered Nurse (RN) to provide direct patient care and collaborate with an Interdisciplinary Team across care settings. The role requires an active California RN license and may involve travel to multiple locations.

The position emphasizes patient education, documentation accuracy, and participation in all required educational activities while aligning with the organization’s mission and values.

Qualifications

• Current RN license in California.
• BSN or higher degree preferred.
• Minimum of 1 year RN experience – PACE, clinic, hospice, or home health preferred.
• Previous experience as a telephone triage nurse preferred.

Responsibilities

• Assess and plan individualized nursing care in collaboration with the physician.
• Provide patient and family education on care goals, medications, and procedures.
• Document accurately per agency standards and regulatory requirements.
• Collaborate with the Interdisciplinary Team and RN Case Managers; support IDT decisions.

Skills

Nursing

Telephone triage

Communication

Team collaboration

Education

CA RN license

BSN preferred

Job description

This is a Full-time position with a typical schedule of Monday - Friday, 8:00AM - 4:30PM.

Job Summary: The Triage Registered Nurse (RN) is responsible for providing nursing services to assigned patients. RNs provide direct patient care, collaborate with other Interdisciplinary Team (IDT) members within the care team, and with other health care providers across various care settings.

Patient care provided by RNs is delivered in a manner that promotes an interdisciplinary team approach, respects patients' and families' goals for care, and meets Medicare/Medicaid conditions of participation and accreditation requirements. The RN practices in alignment with the organization’s mission, values, and clinical philosophy. Upon request, participates in all areas of clinical services.

Duties and Responsibilities

• Comprehensively assesses and anticipates all aspects of the patient’s clinical nursing needs, pain, and other symptoms and, in collaboration with the primary care physician, develops an individualized plan of care PRN.
• Incorporates participant/ caregiver preferences and goals within the plan of care.
• Supports and respects the participant and/or caregivers' unique diversity, including spiritual and cultural beliefs.
• Completes documentation accurately and completely as per agency standards and in compliance with regulatory standards.
• Provides patient and family education as appropriate; areas of education include, but are not limited to goals of care, personal care, medications, procedures, safety, diet and nutrition, disease process, death, and dying.
• Contributes to the team, utilizes team resources, supports team decisions, and maintains positive working relationships with all team members.
• Works collaboratively with volunteers and provides ongoing support and guidance.
• Demonstrates effective verbal, written, and electronic communication skills; gives and receives feedback in a timely, open manner; engages collaboratively in conflict resolution processes as needed.
• Is flexible and responsive in meeting and exceeding the expectations of all customers, both internal and external.
• Participates in mandatory educational activities and required meetings.
• Is competent in using agency information and technology systems.
• Performs in a supportive role to the IDT – Case Managers, answering calls coming into the agency with response to the telephone call by delegating tasks.
• Performs in a supportive role to the RN Case Managers, answering calls coming into the agency in response to the telephone call.
• Travel to multiple work locations
• All other duties as assigned.

Qualifications and Requirements

• Education
  • Current RN license in the state of California
  • BSN or higher degree preferred

• Experience
  • Minimum of one year RN experience – PACE (Program of All-Inclusive Care for the Elderly), clinic, hospice, or home health experience preferred
  • Previous experience as a telephone triage nurse preferred