Telephone Triage Nurse (RN) - Internal Medicine

Advocate Health; Hickory (NC); On-site; USD 56,000 - 75,000; Full time

Job summary

Advocate Health is seeking a Registered Nurse with acute care experience for telehealth/integrated care coordination. The role emphasizes patient/family-centered care and requires strong clinical judgment via telecommunication tools to assess and coordinate care.

BSN preferred; BCLS required; ACLS/PALS may be required in select areas. The position focuses on safe, ethical care with ongoing professional development and collaboration within care teams.

Qualifications

• RN licensure in the applicable state and BCLS certification required.
• BSN degree preferred.
• Two years of acute care experience required.
• Preference for acute care within the last 10 years.
• Experience in Telephone Triage and with Health Insurance/Managed Care concepts preferred.

Responsibilities

• Provides patient/family centered care, partnering with patients and families to manage health care while respecting culture and values.
• Applies clinical judgment to expedite appropriate care using telecommunication tools (phone, fax, email, internet, patient portal).
• Ensures proper scheduling and follow up on test results for providers, using approved protocols.
• Follows the ANA Code of Ethics and pursues ongoing professional development.
• Demonstrates strong assessment, critical thinking, and customer service skills.
• Performs other related duties incidental to the work.

Education

RN licensure (state) and BCLS certification required

BSN preferred

Acute care experience (2+ years)

Acute care experience within last 10 years

Telephone Triage and Health Insurance/Managed Care concepts preferred

Job description

EDUCATION/EXPERIENCE:

• Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred.
• Prefer acute care experience within the last 10 years.
• Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

• Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required.
• Licensure in other states as required by law or client contract.
• Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.

ESSENTIAL FUNCTIONS:

• Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
• Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
• Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
• Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
• Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking. Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.
• Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
• Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
• Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
• Demonstrates exceptional assessment, critical thinking, and customer service skills.
• Performs other related duties incidental to the work described herein.

SKILLS/QUALIFICATIONS:

• Ability to assess nursing needs of acute and chronically ill patients through technology methods
• Ability to seek out resources independently and work collaboratively
• Ability to establish and maintain effective working relationships
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
• Ability to teach patients and families in accordance with the nursing plan of care Ability to use the computer and learn new software programs
• Ability to document and communicate pertinent information using computer and/or paper documentation tools