Telephone Triage Medical Assistant

Womens Health Partners LLC; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Uniform allowance

Vision insurance

Job summary

Womens Health Partners LLC in Boca Raton seeks a Telephone Triage Representative to bridge patients and providers, documenting clinical info and ensuring timely medical communication.

The role requires superb communication, sound judgment, attention to detail, and multitasking in a fast-paced healthcare setting. Monday–Friday 8:30am–5:30pm with a 1-hour lunch. Experience in triage and OB-GYN is preferred.

Qualifications

• 1+ year in telephone triage or similar clinical role.
• OB-GYN experience strongly preferred.
• Strong medical terminology understanding.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and work independently.

Responsibilities

• Answers incoming patient calls and electronic messages professionally.
• Documents patient concerns accurately in the EMR.
• Routes messages to providers based on urgency and protocols.
• Communicates provider recommendations and follow-up instructions to patients.
• Assists with prescription refills and pharmacy inquiries.
• Identifies urgent concerns and escalates appropriately.
• Maintains HIPAA compliance and patient confidentiality.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

HIPAA compliance

Computer skills

Documentation

Tools

Greenway PrimeSUITE

Job description

Job Description

OB-GYN Group Practice hiring for our Boca Raton office.

The Telephone Triage Representative serves as an important link between our patients and providers by addressing patient concerns, documenting clinical information, and ensuring timely communication regarding medical needs.

This position requires excellent communication skills, sound judgment, attention to detail, and the ability to multitask in a fast-paced healthcare environment. The ideal candidate will be compassionate, professional, and committed to providing exceptional patient service.

MONDAY THROUGH FRIDAY 8:30am - 5:30pm with a 1-hour lunch!

Responsibilities

• Answers incoming patient calls and electronic messages in a professional and compassionate manner
• Documents patient concerns accurately and thoroughly in the electronic medical record
• Routes messages to providers appropriately based on urgency and established office protocols
• Communicates provider recommendations, test results, and follow-up instructions to patients
• Assists patients with prescription refill requests and pharmacy-related inquiries
• Identifies urgent concerns and escalates appropriately
• Maintains timely follow-up on open patient messages and tasks
• Protects patient confidentiality and maintains HIPAA compliance at all times
• Other duties as assigned

Qualifications

• At least 1 full year of direct experience in telephone triage, medical assisting, nursing, or a similar clinical healthcare role
• OB-GYN experience strongly preferred
• Strong understanding of medical terminology
• Excellent verbal and written communication skills
• Ability to prioritize multiple tasks and work independently
• Strong computer and documentation skills
• Demonstrated ability to interact professionally with patients, providers, pharmacies, and outside healthcare facilities
• EXPERIENCE WITH GREENWAY PRIMESUITE IS A PLUS!

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Company Description

Established OB‑GYN practice providing exceptional women's healthcare in a professional, patient-focused environment.