Telephone Screener (Full-Time)

The Baker Center for Children and Families; Massachusetts; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Telephone Screener to join their supportive team in Waltham, MA. This full-time position involves working with an emergency response system to ensure the safety of children facing potential abuse or neglect. As a Telephone Screener, you will assess urgent calls, gather critical information, and collaborate with experienced supervisors to initiate emergency responses. The role requires excellent communication skills, critical thinking, and a Bachelor’s degree in human services or a related field. If you are passionate about child welfare and eager to make a difference, this opportunity is for you.

Benefits

Medical (Blue Cross/Blue Shield)

Dental and Vision options

50% discount on monthly MBTA passes

Retirement plan with company contribution

Opportunities for involvement in improvement committees

Qualifications

• Bachelor’s degree in human services or related field is required.
• Experience working with children and families is preferred.

Responsibilities

• Complete a comprehensive 6-week training program for Telephone Screeners.
• Document information accurately in the case management system.
• Engage in individual supervision for professional growth.

Skills

Critical thinking

Written communication

Verbal communication

Task prioritization

Computer proficiency

Integrity

Education

Bachelor’s degree in human services

Bachelor’s degree in social work

Bachelor’s degree in related field

Job description

Current Job Opening

Position: Telephone Screener (Full-Time)

Location: Waltham, MA

Job Id: 276

# of Openings: 10

Start your child welfare career with us!

Candidates must reside in the New England area (preferably MA, RI & NH)

The Baker Center for Children and Families operates The MA Child Abuse Emergency Line for the MA Department of Children and Families. We provide an emergency response system to keep children across the Commonwealth safe from child abuse and neglect.

Summary of Position:
Emergency Line Telephone Screeners work in a supportive team-based environment, collaborating with experienced supervisors on shift to assess the urgency of each call, elicit critical information, and initiate an emergency response when children are at imminent risk. While the Emergency Line operates 24 hours/day, 7 days/week, Telephone Screeners work evenings, overnights, weekends, and holidays, when DCF is closed. We offer continuous training and individual supervision with a licensed social worker or LMHC. A Bachelor’s degree in human services, social work, or related field is required.

Essential Duties:

• Complete comprehensive 6-week training program for Telephone Screeners.
• Work five 8-hour shifts/week staggered between 4:00pm-9:30am weekdays, one overnight shift/week, and staggered shifts throughout the weekend.
• Engage callers to elicit as much information as possible.
• Document information thoroughly and accurately in the case management system.
• Review and assess information gathered with supervisors to make an informed decision.
• Ensure confidentiality at all times in all situations.
• Ensure a high level of customer service in every interaction.
• Engage in individual supervision for professional growth and development.
• Participate in a staff meeting and training once each month.

Qualifications and Skills:

Education:

• Bachelor’s degree in human services, social work, or related field, required.

Experience:

• Experience working with children and families.

Skills:

• Ability to think critically.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks and deadlines.
• Proficiency toggling between multiple computer programs.
• Exhibits a high level of integrity.

Cover letter and a recent resume required for consideration.

Logistics:

Exempt/Non-Exempt: Non-Exempt
Full-Time/Part-Time: Full-Time
Salary: $24/hour
Open Date: Open continuously
Onsite/remote/hybrid: Remote

Benefits:
We offer Medical (Blue Cross/Blue Shield), Dental and Vision options; 50% discount on monthly MBTA passes, immediate enrollment into retirement, with company contribution (4%) and match up to (4%) after 2 years of employment. We offer opportunities to get involved in various department/organization improvement committees and activities. For a full list of benefits please visit our website at bakercenter.org/benefits.

Diverse and multilingual candidates are strongly encouraged to apply. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

We encourage individuals who are committed to furthering children’s mental health and who resonate with our work to apply.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternate method for applying, you may contact [e-mail].