Telephone Operator - Telecommunication

Hawaii Pacific Health; Aiea (HI); Sur place; USD 33 000 - 35 000; Plein temps

Résumé du poste

Hawaii Pacific Health's Pali Momi Medical Center in Central and West O‘ahu is hiring a Telephone Operator in the Telecommunications department. You will ensure efficient switchboard operations, direct calls, and support emergency response coordination while delivering friendly customer service to employees and visitors.

The role is full-time, with rotating 10-hour shifts, and pays 24.20–25.47 USD per hour. A high school diploma or equivalent is required, and you will be a key communications

Qualifications

• Excellent communications and customer service skills are required.
• Must be able to deliver high quality health care communications.

Responsabilités

• Facilitate accurate telephone switchboard operations and direct calls to appropriate departments.
• Assist with coordination of emergency responses following established protocols.
• Serve as a professional communications bridge between internal and external customers.

Connaissances

Customer service

Communication

Formation

High school diploma or equivalent

Description du poste

With 118 beds and more than 400 physicians on its medical staff, Pali Momi Medical Center offers a full range of services for the communities of Central and West O'ahu. The hospital has delivered many medical firsts for the community, including Central and West O'ahu’s only interventional cardiac catheterization unit to detect and treat heart disease, a fully integrated minimally invasive surgical suite, a comprehensive women’s center, CT scan and MRI services, and the state’s first retina center. Pali Momi is the only facility in Hawai'i that uses a team triage approach in its emergency room, where patients are promptly evaluated by an emergency physician.

Join the Telecommunications department and support our mission to provide high quality health care to patients by facilitating an accurate telephone switchboard service and friendly customer service. This department assists external and internal customers by directing phone calls to the appropriate departments and services. The Telecommunications team also assists with the coordination of emergency responses following established protocols to assure hospital security regulations.

As the Telephone Operator, you will help to ensure the maintenance of efficient and helpful communications service to the employees and clients of Pali Momi. You will serve as a professional customer service bridge between internal and external customers through the use of telecommunication systems and processes. We are looking for someone with excellent communications and customer service skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Pali Momi Medical Center

Work Schedule: Rotating - 10 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Pay Range: 24.20 - 25.47 USD per hour

Category: Information Technology

Minimum Qualifications: High school or equivalent.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.